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About the Role

The Centralized Services Specialist provides dedicated support and partnership to on-site teams within a multi-property portfolio, primarily focused on maximizing the collection of rents, utilities, and other income. This role also handles on-site operations such as ledger billing and coding, deposit accounting, and utility management.

Responsibilities

• Ensure 100% compliance with state and local laws regarding collection efforts and notices.
• Monitor and manage rent, utilities, and ancillary income.
• Proactively contact current and former residents to collect balances.
• Monitor disputed and returned payments.
• Review aged receivables, ensuring proper reporting and write-off protocols.
• Write-offs maintained at or below 0.5% of Net Rental Income (NRI).
• Monitor and post 3rd party payments.
• Monitor ledgers and monthly billing to ensure accurate coding and balances.
• Monitor vacant recovery costs throughout the month.
• Review utility pre-bill reports and resolve discrepancies.
• Conduct monthly pre-close and closeout reporting.
• Ensure all final account statements, applicable charges and deposit returns are sent to residents in accordance with their respective state and local requirements.
• Ensure move-out charges are assessed in detail and align with photos and invoicing.
• Issue and monitor payment plans when applicable to former residents.
• Monitor and maintain collection dashboard, ensuring accuracy of accounts and proper rollover to collection agency.
• Maintain collaborative partnership, providing effective and timely communication with the Community Director and on-site teams daily.
• Conduct all resident and team communication in a professional, informative, and timely manner through phone and email correspondence.
• Adhere to company procedures, polices and practices.
• Must adhere to company procedures, polices, and practices and maintain a professional and ethical atmosphere.
• Provide support in renewal workflow and lease management.
• Provide support in renters insurance compliance.
• Provide support in invoicing and coding.
• Provide support in accounts payable and receivable functions.
• Provide support in application management.

Requirements

• High School Diploma or GED (required)
• Valid driver’s license and current auto insurance (required)

Skills

• Word processing skills
• Spreadsheet skills

Location

• Austin, Texas

Work Type

• Full-time

Experience Level

• 3+ years property management or accounting experience (preferred)

Education Level

• High School Diploma or GED

Benefits

• 50% apartment rental discount for onsite team members
• 20% rental discount for all other employees
• Multiple medical, dental, and vision plan options
• Company-paid life and disability insurance
• Paid parental leave
• 401(k) with company match
• Pet insurance
• Tuition reimbursement
• Flexible spending and health savings account options
• Fitness Bucks program
• Paid time off
• Company holidays
• Floating holiday
• Birthday holiday

About the Company

• CWS manages a portfolio of 105 properties with over 30,000 units across North Carolina, Georgia, Texas, Colorado, Arizona, California, Washington, and Tennessee.
• At CWS, our employees are like family.