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About the Role

As a Key Holder, you will support the store's leadership team and drive a best-in-class customer experience. You will lead by example, coach and develop associates, and ensure operational excellence across customer engagement, merchandising, and store standards. In partnership with the Store Manager and Assistant Store Manager, you will help maximize store profitability, foster an inclusive team culture, and contribute to the store’s success.

Responsibilities

Deliver a high level of personalized customer engagement through genuine interactions.
Support the store team in achieving and exceeding sales goals by monitoring progress against key performance indicators, while also achieving individual goals.
Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
Assist in training and onboarding new team members; provide ongoing feedback and support.
Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
Support inventory integrity through proper shipping, receiving, and loss prevention practices.
Promote community engagement by participating in local initiatives and events.
Uphold company policies, safety standards, and operational procedures.
Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.

Requirements

1+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
Proven ability to drive results through store teams and exceed sales and profit goals.
Skilled in coaching, motivating, and building high-performing, diverse teams.
Strong verbal and written communication skills with the ability to influence across all levels.
Solution-oriented and flexible in a fast-paced, dynamic retail environment.
Capable of working independently, managing shifting priorities, and meeting business expectations.
Comfortable using word processing, spreadsheets, and retail software tools.
Ability to stand and move throughout the store for extended periods and perform physical tasks such as bending, reaching, squatting, climbing ladders, and lifting light to moderate weight, with or without reasonable accommodation.

Skills

Customer engagement
Sales goal achievement
Coaching and development
Store operations supervision
Inventory management
Visual merchandising
Loss prevention
Community engagement
Word processing
Spreadsheets
Retail software tools

Work Type

Part-time
Limited time position (i.e., internship)

Experience Level

1+ years of retail or store leadership experience

Education Level

High School Diploma or equivalent preferred

Salary/Compensations

$22.10 - $26.46 CAD per hour
Eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential.

Benefits

Some benefits the company offers that this position can participate in.

About the Company

At icebreaker and Smartwool, we are two unique brands that embody the same spirit of belonging, adventure, sustainability, and getting out there.
We create products made for people who enjoy nature and want to go far and feel good.
We do this all while keeping our planet and the impact of our products in mind.
Our values and culture.
We are a team of fun, adventure-loving people.
Visit www.icebreaker.com or www.smartwool.com to learn more about our values and our culture.

Equal Opportunity

VF values a diverse, inclusive workforce and provides equal employment opportunity for all applicants and employees.
All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.
If you require accommodations during the application process, please contact us at peopleservices@vfc.com.
VF will provide reasonable accommodations for qualified individuals to the extent required by applicable law.
VF will consider for employment qualified applicants with arrest and conviction records, pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance.