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About the Role

The Housekeeping Manager assists in Housekeeping Operations by responding to guest and associate issues, ensuring guest service exceeds expectations and all procedures are completed according to Standard Operating Procedures. This role aligns with JRK Best practices and standards.

Responsibilities

• Provides an issue-free work environment through motivation, support, empowerment, and development for all personnel.
• Builds positive working relationships through teamwork and clear communication.
• Ensures all decisions and actions align with the hotel policy of 100% guest satisfaction.
• Develops the brand and integrates it into every aspect of the guest experience.
• Participates in sales and marketing efforts.
• Performs daily office duties.
• Continuously develops housekeeping policies and procedures to improve operations.
• Assists in the training and development of all housekeeping associates.
• Manages the preparation of schedules, payroll, and workloads for housekeeping staff.
• Assists the Director of Housekeeping in the daily management of labor expenses.
• Inspects hotel rooms, public areas, VIP rooms, and showrooms daily to ensure cleanliness meets hotel standards.
• Monitors equipment, furniture, room supplies, and general appearance of rooms.
• Monitors inventory of all housekeeping supplies.
• Works with outside suppliers and linen services.
• Receives and confirms deliveries of supplies and services.
• Conducts monthly linen inventory.
• Prepares and follows up on incidents and accident reports.
• Communicates with other departments to resolve guest issues.
• Monitors guest complaints and takes corrective action.
• Prepares and reviews daily housekeeping reports.
• Leads the room heavy cleaning maintenance program.
• Records work performed by staff and provides feedback.
• Prepares and conducts 90-day and annual performance reviews.
• Evaluates the performance of housekeeping staff and takes corrective actions.
• Assists in the Fire Safety Program as required.
• Communicates special requests and instructions to management and the next shift.
• Acts in accordance with Company's labor relations philosophy, strategy, and procedures, and collective bargaining agreements.
• Ensures associates uphold all services, procedures, and communication standards.
• Administers required associate reference guide practices.
• Trains on and executes all applicable Standard Operating Procedures.
• Performs miscellaneous duties and assists General Manager and Assistant General Manager as directed.

Requirements

• Consistently demonstrates established Leadership Competencies: Vision and Strategic Leadership, Change Leadership, Customer Satisfaction and Quality Leadership, Learning and Development Passion, Teaming, Communication, Associate Satisfaction Leadership, Accountability.
• Ability to create, implement, and analyze manual and automated reports.
• Comprehensive knowledge of management strategies and techniques.
• Comprehensive knowledge of personal computers and various property-specific applications (e.g., Opera, Word, Excel, Outlook).
• Knowledgeable of legal and contractual agreements.
• Knowledgeable of all corporate department functions.
• Ability to develop and deliver effective training.
• Well-organized and detail-oriented.
• Consistently strives for continuous improvement while ensuring a high level of professionalism.
• Creative and innovative thinker.
• Analytical and expedient approach to problem-solving.
• Impeccable follow-through with high personal integrity.
• Strong communication, decision-making, organization, and leadership skills.
• Ability to perform effectively under high pressure/volume.
• Self-motivated, high energy, and enthusiastic.
• Proven team leader with a high level of energy and motivation.
• Results-oriented with an emphasis on both individual and team accountability.
• Experienced in managing an organized labor workforce.
• Minimum of two years in a Housekeeping or Front Office role.
• Previous management experience.
• Highly motivated.
• Experience working in a unionized environment.
• Front Office experience.

Skills

• Teamwork
• Clear communication
• Guest service
• Sales and marketing
• Training and development
• Scheduling
• Payroll management
• Labor expense management
• Inventory management
• Report analysis
• Problem-solving
• Decision-making
• Organization
• Leadership
• Opera
• Word
• Excel
• Outlook

Location

• Onsite

Work Type

• Full-time

Experience Level

• Minimum of two years in a Housekeeping or Front Office role
• Previous management experience