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About the Role

Payments Canada is seeking a Fraud Operations Analyst to execute operational processes for the RTR and NPFS payment systems. This role involves system monitoring, analysis, and providing recommendations to ensure operational excellence and manage enterprise risk.

Responsibilities

• Perform in-depth research and analysis to provide advice and recommendations to RTR Payments System Management.
• Act as a business interface between RTR Operations, Technical System Operators, Support teams, and external stakeholders.
• Develop a strong understanding of Payments Canada’s by-laws, rules, and standards.
• Conduct research to respond to public inquiries regarding payments and Payments Canada rules.
• Contribute to the continual improvement of the RTR System Operations team by identifying and sharing process improvement opportunities.
• Execute operations, monitoring, and oversight of RTR business processes and activities.
• Participate in an on-call schedule for operational support of RTR incidents and events.
• Work closely with the RTR Payments System Operations (RPOC) team to ensure smooth service delivery.
• Support cross-functional teams in coordinating and executing operational projects and annual initiatives.
• Assist internal teams with the Quarterly Operational Health report and other related reports.
• Interface with and provide information to corporate reporting teams (risk and security, compliance, research).
• Assist with key reporting activities, including annual tiered participation reporting.
• Develop a strong understanding of Payments Canada payment systems and their interactions with other FMIs and participant systems.
• Share subject matter expertise internally to ensure adequate cross-training for critical functions.
• Coordinate work related to Payments Canada task forces, working groups, or committees.
• Represent the team on internal and external committees, acting as a liaison.
• Collaborate on project teams to support the coordination and execution of operational projects and annual initiatives.

Requirements

• Post-secondary education in a relevant area.
• Minimum of three (3) years of progressive experience in a business operations, administration, economics, or policy related position.
• Experience in establishing and maintaining effective relationships with internal and external stakeholders.
• Experience in or understanding of project management principles.
• Ability to work outside of regular working hours based on operational requirements.
• Ability to participate in an on-call rotation.
• Occasional travel may be required.
• Eligibility to obtain and maintain a Government of Canada Reliability Status Clearance.
• Ability to successfully complete enhanced background checks.

Skills

• Strong presentation and business communication skills.
• Keen sense of organizational awareness.
• Knowledge of the Canadian Payments Industry, in particular the Canadian Payments Clearing and Settlement Systems.
• Knowledge of project management strategies and principles.
• Ability to perform research, conduct analysis and present findings.
• Strong time management and organizational skills.
• Strongly values learning and continuous development/improvement.
• Demonstrated commitment to quality and attention to detail.
• Strong collaborative and communication skills.
• Detail-oriented focus with the ability to multitask under tight deadlines.
• Ability to work independently and as part of a team.
• Strong relationship management skills.
• Ability to analyze and manipulate data for investigation and problem-solving purposes.
• ITIL Certification is considered an asset.
• Experience in the financial industry is considered an asset.
• Bilingualism (English and French) is considered an asset.

Location

• Remote
• Office

Work Type

• Hybrid

Experience Level

• Minimum of three (3) years of progressive experience

Education Level

• Post-secondary education

Salary/Compensations

• Target starting rate is $83,300

Benefits

• Competitive compensation package
• Annual variable bonus
• Defined contribution pension plan with employer matching percentage
• Comprehensive health and dental benefit coverage
• Mental health coverage
• Life insurance
• Health spending account
• Minimum four weeks paid vacation
• Sick and personal days
• December holiday shutdown
• Cultural holiday observance days
• 26 weeks of paid maternity and parental leave top-up
• Rewards and recognition program
• Access to office gym facilities
• Internal and external professional development opportunities
• Fun team and organizational events
• Monthly all staff forums

About the Company

• Payments Canada is at the forefront of the Canadian payment ecosystem, making payments easier, smarter, and safer for all Canadians.
• We own and operate payment systems that process hundreds of billions of dollars’ worth of payment transactions every business day.
• We convene ecosystem participants to discuss their interests, ideas, and navigate industry challenges.
• Our values are: Inspire trust, build community and enable change.
• Our culture fosters authenticity, collaboration, innovation, and development.
• We empower one another and make meaningful contributions that impact the organization and the country.

Equal Opportunity

• We are an equal opportunity employer and value diversity at our company.
• We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities and visible minorities.
• We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued.
• Preference will be given to Canadian citizens and permanent residents.