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About the Role

As an Enterprise Customer Success Manager at Too Good To Go, you will manage a portfolio of key account partners, build strong relationships with senior stakeholders, and drive success through a proactive, consultative, and data-driven approach. Your role involves overseeing the full account lifecycle, developing strategic account plans, conducting performance reviews, and driving retention to increase meals saved, grow account value, and expand product adoption.

Responsibilities

• Drive Account Growth: Own the health and success of your customers from launch through expansion, with a focus on optimizing meals saved.
• Analyze and Manage Risks: Analyze store data to forecast meal savings accurately. Identify, communicate, and manage store risks proactively throughout the year, and lead in developing resolution strategies.
• Provide Consultative Support: Offer expert recommendations on food-saving practices.
• Lead Client Meetings: Regularly lead and present at client meetings, both in-person and via video conference, to ensure alignment and progress.
• Onboard and Train: Oversee the execution of client programs, ensuring they are implemented effectively and deliver the expected value. Train new stores, collaborating with both store-level contacts and senior stakeholders to ensure a smooth process.
• Manage Portfolio Autonomously: Take ownership of your portfolio, maintaining strong relationships and meeting business KPIs independently.
• Enhance Team Scalability: Contribute to the scalability of the key account team through effective documentation and process optimization.
• Act as the voice of the client within Too Good To Go, advocating for their needs and contributing to our mission of reducing food waste through successful partnerships.

Requirements

• Previous experience in sales, customer success, business development, or account management - specifically selling into VP+.
• Industry experience that translates well include: food, hospitality, media and technology.
• Strong accountability and demonstrated ability to effectively manage and meet key performance indicators (KPIs).
• Master communicator, you know when to speak, you know how to listen, and you know how to engage a whole room and keep their attention.
• Strong commercial acumen and appropriate assertiveness to drive deals forward.
• Proactive, solution-focused mindset with a strong emphasis on growth and curiosity.
• Polished, detail-oriented professional with a humble and collaborative attitude.
• Data analysis skills with raw data to create performance reports and projections to identify and understand trends, opportunities and issues.
• Enthusiasm for sustainability, food waste reduction, and environmental issues.
• Experience with value-based selling and/or MEDDICC methodology (preferred).
• Bachelor's degree in business, marketing, or a related field (preferred).

Skills

• Communication
• Value & Solution Selling
• Account Strategy
• Salesforce
• Ninja
• Looker
• Asana
• Google Drive (Sheets, Docs, Decks)
• Problem-Solving Skills
• Project Management
• Organizational Skills

Location

• US

Work Type

• Hybrid

Experience Level

• Enterprise
• Senior

Education Level

• Bachelor's degree in business, marketing, or a related field (preferred)

Salary/Compensations

• Base salary of $85,000 - $105,000 with an OTE of $100,000 - $120,000

Benefits

• Hybrid working from our great offices, and at home.
• Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave.
• 100% Employer paid health coverage options for employee (Includes medical EPO plan, dental, and vision).
• 50% employer paid health coverage options for your family.
• Additional days off for significant life events.
• Regular social events like summer and winter parties.
• Coffee, snacks and fully-equipped kitchens.
• Get to know our community with a monthly free Surprise Bag.
• Paid volunteer time through our Shareback volunteering programme.
• Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups.

About the Company

• At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together.
• More than 1/3 of all food produced in the world is wasted. And that has a huge impact on the health of our planet. 10% of greenhouse gas emissions come from food waste and loss.
• Through our marketplace app, we connect businesses that have unsold, surplus food, with consumers who can buy and enjoy it at a discount of the retail value.
• We are a certified B Corporation with a mission to empower everyone to take action against food waste.
• Alongside our marketplace app, we create educational tools, explore new business solutions, and influence legislation to help reduce food waste.

Equal Opportunity

• We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.