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About the Role
The Client Support Team at LEAP provides real-time support using Salesforce technology, addressing client inquiries and concerns to ensure continuous client assistance. This role offers opportunities for career growth and visible impact within a dynamic team.
Responsibilities
- Providing excellent client support and issue resolution via email, phone, and live chat.
- Learning, maintaining, and applying a high level of knowledge of the key functions of LEAP products.
- Working efficiently and effectively to achieve and exceed Key Performance Indicators.
- Proactively improving LEAP's self-support centre by developing better self-help material (written how-to articles, demo videos, etc).
- Building productive client relationships and high client satisfaction.
Requirements
- At least 1 year’s experience in a customer facing environment.
- Excellent communication, customer service, and writing skills.
- Strong analytical and problem-solving skills.
- Competence with Microsoft products, in particular, Word and Excel.
- Demonstrated strong collaborative teamwork and people skills.
- Experience with Salesforce or another CRM system would be beneficial.
- Strong level of enthusiasm and an ability to work within an intellectually stimulating, high-energy team.
- Attention to detail, ability to manage time effectively, and ability to meet deadlines.
- Qualification (or progression towards a qualification) in a legal or numerate discipline will be advantageous.
Skills
- Salesforce
- Service Cloud
- Microsoft Word
- Microsoft Excel
- Communication
- Customer Service
- Writing
- Analytical skills
- Problem-solving
- Teamwork
- Time management
- Meeting deadlines
Location
- London, Battersea office
Work Type
- Permanent
- Full-time
- Hybrid
Experience Level
- 1 year experience in a customer facing environment
Education Level
- Qualification in a legal or numerate discipline (or progression towards)
Benefits
- Generous professional development fund
- Support for training, learning, and career progression
- Private health insurance (including dental and optical)
- £80 monthly gym contribution
- Employee Assistance Programme
- Life insurance cover
- 8% employer pension contribution
- PerkBox membership with discounts and rewards
- Cycle to Work scheme
- Access to LEAP Home
- 25 days annual leave + 8 bank holidays
- Enhanced parental leave
- One paid volunteer day each year
- Work anniversary rewards
- Free healthy breakfast, light lunch, and snacks
- Monthly socials
About the Company
- LEAP is the leading provider of Legal Practice Productivity Solutions globally and part of ATI, a major international LegalTech company.
- For over 30 years, LEAP has been dedicated to improving productivity tools for legal professionals.
- LEAP's software is used by over 100,000 lawyers and their staff in small and medium-sized firms.
- LEAP has over 1000 employees across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland, and New Zealand.
- LEAP operates in a fast-growing technology business environment.