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About the Role
Waldorf Astoria New York is seeking a Personal Concierge to unveil a new era of luxury which embodies the spirit of New York City. This role involves assisting guests with a variety of requests, offering personalized recommendations, and ensuring every detail of their experience exceeds expectations.
Responsibilities
- Providing expert information, personalized recommendations, and making bookings for guest inquiries including directions, hotel services, transportation, travel arrangements, and dining reservations.
- Assisting with VIP guest check-in and ensuring their needs are met with discretion and precision.
- Crafting bespoke itineraries based on personalized guest information and preferences collected prior to their stay.
- Proactively offering exclusive opportunities, including booking tickets for events and arranging unique experiences, tailored to the guest’s interests.
- Responding to special requests, including arrangements for medical services, childcare, and personalized gifts.
- Assisting in promoting Waldorf Astoria's marketing programs and distributing materials as needed.
Requirements
- Prior experience as a Concierge in New York City is required, ideally within a prestigious luxury hotel.
- A proven ability to provide exceptional, personalized service to VIPs and high-profile guests.
- Expertise in researching guests' preferences and crafting customized itineraries based on their individual needs and desires.
- Extensive knowledge of the local area, including luxury dining, exclusive events, and unique experiences.
- A commitment to delivering service that meets and exceeds Forbes 5-Star standards.
- Excellent communication and interpersonal skills, with the ability to build lasting relationships with guests.
- A proactive approach, anticipating guest needs and delivering anticipatory service.
Skills
- Personalized recommendations
- Booking reservations
- VIP guest services
- Itinerary creation
- Event ticketing
- Special request fulfillment
- Marketing program promotion
- Guest relationship building
- Anticipatory service
Location
- New York City
Work Type
- Full-Time
- Various shifts including weekdays, weekends, and holidays
- Requires complete open availability
Experience Level
- Prior experience as a Concierge in New York City required
- Experience within a prestigious luxury hotel ideal
Benefits
- 110 nights of deeply discounted travel, with room rates as low as $40/night through the Go Hilton travel program
- Employee stock purchase program (ESPP) with a 15% discount on Hilton shares
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Dedicated caregiving concierge services
- Crisis concierge for practical support and emotional care
- Free counseling and support through Employee Assistance Program (EAP)
- Generous paid time off (PTO)
- Variety of health plans
- Retirement plans
About the Company
- Waldorf Astoria New York is undergoing a transformative restoration to reignite its magnetic allure.
- The hotel provides guests with an exceptional environment and personalized attention of True Waldorf Service.
- Features include 375 rooms, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership.
- Hilton is a global leader in hospitality, committed to filling the earth with the light and warmth of hospitality.
- Award-winning culture recognized on the World's Best Workplaces list by Great Place to Work and Fortune.
- Offers a world-class suite of brands and sets new standards for the future of travel.