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About the Role

You will lead your customer segment as your own business, reporting directly to the CEO. You are responsible for the segment's growth and profitability, not just task completion. Your authority comes from your ability to persuade and prioritize effectively, not from hierarchical power. This role offers the chance to shape a new organizational model.

Responsibilities

• Manage customer growth and contribution margin for your segment, overseeing the entire funnel from acquisition to churn.
• Make investment decisions based on customer lifetime value (CLV) and customer acquisition cost (CAC).
• Define the strategic direction for your segment, deciding where to focus and where not to compete.
• Partner with your Product Manager as a leadership duo to ensure all initiatives align with clear commercial goals.
• Drive alignment across Growth, Product, Operations, and Platform teams through clarity, data, and reliability.
• Leverage existing platforms for billing, switching processes, market communication, brand, and trading, rather than rebuilding.
• Provide input on hiring decisions for your squad, participating in technical interviews and setting the standard for talent.
• Maintain high tempo through rigorous prioritization and rapid iteration, protecting the team's focus and preventing burnout.

Requirements

• Demonstrated success in building a business, product, channel, or team that would not exist without your direct involvement.
• Proven ability to drive measurable business results, clearly articulating the specific metrics, magnitude of change, timeframe, and your individual contribution.
• Experience influencing people without direct authority, successfully aligning individuals not reporting to you towards a common goal.
• Strong understanding of commercial fundamentals, including unit economics, pricing, funnel metrics, CLV, and CAC.
• Ability to model business cases and identify when assumptions are not holding true.
• Capacity for both analysis and execution, structuring problems and driving implementation swiftly.
• Demonstrated grit and perseverance in the face of long-term challenges, with the ability to articulate adaptive strategies.
• Willingness to be present in Munich or Berlin regularly, as leading a squad effectively requires on-site presence.
• Experience in the energy market (e.g., dynamic tariffs, smart meters, HEMS, EV, home storage) is a plus.
• Experience in environments with evolving processes is a plus.
• Experience managing cross-functional teams with direct accountability for results is a plus.

Skills

• Customer segment management
• Funnel management (acquisition, conversion, activation, churn)
• Financial modeling (CLV, CAC, P&L)
• Strategic planning
• Product management collaboration
• Cross-functional leadership
• Data analysis
• Prioritization
• Influencing without authority
• Commercial acumen
• Business case development
• Problem-solving
• Execution
• Grit
• Pragmatism
• Data-driven decision making
• Direct and constructive communication
• Team building

Location

• Munich
• Berlin

Work Type

• Onsite
• Full-time

Experience Level

• Not specified

Education Level

• Not specified

Benefits

• Employee participation program
• Employee discount on RABOT-Energy electricity tariff
• Urban Sports Club partnership
• Deutschlandticket

About the Company

• RABOT is transforming the energy market by making electricity intelligent.
• The company is experiencing significant growth in customers, products, and segments.
• RABOT is restructuring into autonomous squads, each responsible for a customer segment end-to-end.
• The company values a culture of high standards, genuine prioritization, celebrating new ideas, continuous learning, and work-life balance.