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About the Role
Hanwha Vision America (HVA) is seeking a Field Application Engineer to provide technical expertise during the sales process. This role involves supporting sales teams by interpreting specifications, conducting technical presentations, and training users on Hanwha Vision America's advanced network video surveillance products.
Responsibilities
- Lead pre-sales activities within the territory, focusing on Hanwha Vision America solutions.
- Collaborate with sales teams to support end-user opportunities from a technical perspective.
- Execute comprehensive system designs, including site surveys, equipment placement, area coverage calculations, bandwidth and storage calculations, BOM creation, schematic drawings, and third-party product integration.
- Serve as the first-line technical resource for key accounts, demonstrating Hanwha Vision’s video products to integrators, consultants, engineers, and end users.
- Conduct technology and customer-specific training sessions on Hanwha Vision America’s products and solutions.
- Provide sales presentations to key stakeholders.
- Work seamlessly across multiple departments to meet performance goals and exceed customer expectations.
- Assist with the escalation of technical issues and special customer requests.
- Provide feedback on product and system-related issues to the technical support team.
- Represent Hanwha Vision America at industry trade shows and events as needed.
- Provide weekly updates on sales activities, highlighting areas for improvement to enhance business opportunities.
Requirements
- Must have Physical Security Experience to be considered.
- Bachelor’s Degree in Computer Science, Computer Engineering, Network Engineering, Information Systems, or equivalent work experience.
- 4+ years of experience in a customer-facing pre-sales role, preferably within the network video or physical security markets.
- Strong technical acumen with the ability to articulate complex solutions to both technical and non-technical audiences.
- Experience with system design, product testing, and proof of concept development for complex systems.
- Occasionally required to lift 20-40 lbs.
- Ability to climb and stand on ladders or lifts for extended periods.
- Comfort working at heights.
Skills
- Specification interpretation
- Technical evaluation
- Sales process support
- System design
- Site surveys
- Equipment placement
- Area coverage calculations
- Bandwidth and storage calculations
- BOM creation
- Schematic drawings
- Third-party product integration
- Customer engagement
- Product demonstrations
- Training delivery
- Sales presentations
- Cross-departmental collaboration
- Technical escalations
- Industry trade shows
- Reporting
Location
- Austin, TX
Work Type
- Regional and national travel up to 70% may be required, with occasional short-notice trips.
Experience Level
- 4+ years of experience in a customer-facing pre-sales role
Education Level
- Bachelor’s Degree in Computer Science, Computer Engineering, Network Engineering, Information Systems, or equivalent work experience.
- Certified Security Product Professional (e.g., Hanwha WAVE, Genetec, Milestone) is preferred.
About the Company
- Hanwha Vision America (HVA), an affiliate of the Hanwha Group, a Fortune Global 500 company, is an industry-leading provider of advanced network video surveillance products.
- These include IP cameras, storage devices, and video management systems founded on world-class technologies.
- We offer end-to-end security solutions and have achieved global success across a wide range of industry verticals, including transportation, education, retail, banking, healthcare, hospitality, airports, utilities, and critical infrastructure.
Equal Opportunity
- Hanwha Vision America provides equal employment opportunities to all employees and applicants for employment.
- It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.