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About the Role

The Social Services Supervisor oversees the clinical and case management functions of the Social Service Department, ensuring the ongoing best practice approach of program functioning and compliance with regulatory agency policies and procedures.

Responsibilities

• Supervises day to day operations and clinical staff in the absence of the Director of Social Services / Program Director.
• Supervises and provides leadership and training to social service team members.
• Provides administrative and programmatic supervision to case management staff.
• Conducts probationary and annual performance reviews for staff.
• Assesses, trains and coaches case managers on work assignments and community resources.
• Provides support and guidance to case managers in the execution of all housing related tasks.
• Meets individually for weekly supervision with all direct reports.
• Supervises and facilitates screening and intake process for clients.
• Assigns cases to case managers and schedules work according to priority.
• Coordinates work and vacation schedule for social service staff.
• Conducts case conferences, reviews cases and resolves client issues.
• Audits client records and ensures compliance with Urban Pathways, regulatory and funding agency requirements and guidelines.
• Documents incidents and distributes related notices within 24 hours.
• Monitors client medications, as required.
• Reviews service plans, progress notes, and other required client documentation to ensure comprehensiveness and compliance with Urban Pathways and regulatory agency requirements.
• Ensures case managers are adhering to the 360 Chart Audit on a monthly basis.
• Ensures housing documentation is completed in a timely manner for submission to housing providers.
• Manages caseload in the absence of the Case Manager.
• Completes the daily bed respite manifests as mandated by program.
• Is on call to address emergency needs on a twenty-four hour basis.
• Completes and submits relevant reports and statistics in a timely manner.
• Supervises all incident reporting and other client activities to ensure proper documentation and data entry.
• Prepares staff schedules and monitor payroll.
• Supervises the AWARDS and CARES database to ensure accuracy of client information.
• Enters data, compiles and submit reports in a timely manner.
• Prepares and submits daily CARES reporting.
• Ensures clients are closed out of the CARES.
• Develops and maintains relationships with community services and resources.
• Participates in external meetings with funding agency and housing providers.
• Communicates verbally and in writing in a professional manner at all times.
• Facilitates staff meetings, trainings, and supervisory sessions, as required.
• Performs all other duties as assigned and as required.

Requirements

• Master’s degree in a clinical field required.
• MSW preferred.
• Minimum two years’ of clinical and supervisory experience preferred.
• Professional license (LCSW) preferred.
• Experience with homeless and mentally-ill population preferred.
• Required to work a flexible schedule including weekends, holidays and evenings.
• Valid driver’s license with clean driving record a plus.
• All programs require field work, home visits, client escorts, and use of public transportation.

Skills

• Strong written and verbal communication skills.
• Strong interpersonal skills and ability to work independently or in a team setting.
• Strong teambuilding and coaching skills and experience.
• Strong problem-solving skills and resourcefulness.
• Strong computer skills and advanced knowledge of Microsoft office (e.g. Word, Outlook, Excel, etc.).

Location

• New York City

Work Type

• Hybrid: 4 days in office/1 day remote

Experience Level

• Minimum two years’ of clinical and supervisory experience preferred.

Education Level

• Master’s degree in a clinical field required.
• MSW preferred.
• Professional license (LCSW) preferred.

Salary/Compensations

• The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise.

Benefits

• Healthcare Coverage: Medical, dental, and vision insurance plans.
• Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution.
• Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.
• Professional Development: Opportunities for continuous learning and professional development.
• Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements.
• Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.
• Employee Assistance Program (EAP): Confidential counseling and support services.
• Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.

About the Company

• Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.”
• Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities.
• We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.