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About the Role

Account Directors are knowledgeable and trusted client leads, accountable for end-to-end project delivery and client/agency relationship management. They lead diverse teams, ensuring operational discipline, resource optimization, and profitability. You will be the key point person for projects, responsible for on-time, on-specification, and on-budget delivery. This role requires problem-solving skills, a passion for production and marketing, organizational skills, and the ability to build trusting relationships and collaborate across multi-disciplined teams.

Responsibilities

Manage day-to-day client relationships with a focus on client delivery.
Oversee on-time project delivery and ensure swift resolution of issues.
Serve as the key day-to-day client delivery contact.
Understand client needs to deliver high satisfaction levels and escalate concerns.
Act as the primary client contact for project delivery, structuring communications, defining scope, setting expectations, and troubleshooting issues.
Ensure clear understanding of production briefs, deliverables, and timelines with clients and agencies.
Ensure all team members are aware of timelines and deliverables.
Partner with Client Services, Production, and Finance for smooth processes and optimal results.
Develop and maintain high team effectiveness, trust, communication, and collaboration.
Demonstrate strong collaboration with internal and external teams to ensure quality and adherence to production guidelines.
Manage medium to complex projects independently from initiation to completion.
Facilitate the development of effective strategies and briefs.
Understand and anticipate client needs in delivery decisions.
Apply project and client management techniques and bring process innovation.
Manage client objectives, budget, expectations, deliverables, and timelines.
Keep projects on track through clear team status, task lists, schedules, risk registers, and reports.
Articulate status internally and during client interactions.
Leverage on-site, onshore, and offshore networks for efficient delivery.
Identify and implement workflow and process improvements.
Identify potential project risks and develop contingency plans.
Review team structure and resources to ensure appropriate client servicing.
Ensure the highest quality is delivered to clients.
Create a culture of fresh-thinking, collaboration, respect, equality, diversity, and inclusion.
Contribute to WPP Production’s culture through ownership, professionalism, and passion.
Take ownership and find solutions, supporting the wider team.
Retain the best talent.
Demonstrate strong commercial abilities and financial acumen.
Own project budgets and track all ongoing costs, reconciling estimates to actuals.
Manage POs, financial reporting, tracking, and billing against project budgets.
Manage financial aspects of assigned accounts, including SOWs, change orders, estimates, and profitability analysis.
Responsible for monthly billing and tracking of all production budgets.
Ensure a thorough understanding of commercial arrangements and SLAs.
Protect margins.
Proactively seek and identify new revenue opportunities.

Requirements

Strong primary production experience required, with a track record of adding value throughout the end-to-end production process.
Proven ability to build trusted relationships with senior client and inter-agency stakeholders.
Project/Client management experience within an interactive or integrated agency.
Good understanding of marketing and production implementation processes across digital, video, content, and social channels.
Good understanding of production and the creative development process, content production, technology, quality assurance testing, and marketing methodologies.
Ability to manage complex projects, delivering on time and on budget.
Experience of building solid client relationships.
A professional, calm, approachable demeanor.
Ability to thrive in a dynamic, highly matrixed agency environment.
Ability to effectively manage multiple projects and relationships cross-functionally.
Appreciation for how great work gets done and commitment to flawless execution.
Proven ability to collaborate with dynamic cross-functional teams.
Demonstrates ability to solve problems for all stakeholders without compromising quality.
Must be commercially astute, able to build scopes, create budgets, and track profitability.
Proven negotiation skills.
Strong client relationship skills, including presenting to clients and thinking on your feet.
Strong written/oral communication skills.
Experience working with offshore teams is a plus.
Proficiency with Microsoft Word, Excel, PowerPoint, Visio, wireframing/workflow tools, and online project management/collaboration/ticketing tools (e.g., JIRA, Smartsheet, Trello, Miro).

Skills

Client relationship management
Project delivery
Operational discipline
Resource optimization
Profitability management
Problem-solving
Production
Marketing
Advertising
Organization
Collaboration
Communication
Client delivery
Issue resolution
Client satisfaction
Scope definition
Expectation management
Troubleshooting
Production brief understanding
Timeline management
Deliverable management
Team effectiveness
Trust building
Productivity
Diversity
Engagement
Process management
Strategy development
Brief development
Client needs anticipation
Delivery decision making
Project management techniques
Process innovation
Budget management
Timeline management
Risk management
Contingency planning
Team structure review
Quality assurance
Culture creation
Ownership
Professionalism
Leadership
Commercial acumen
Financial acumen
Budget tracking
Cost tracking
Estimate reconciliation
Budget discrepancy resolution
PO management
Financial reporting
Billing
SOW development
Change order management
Profitability analysis
Utilization management
Commercial arrangement understanding
SLA understanding
Margin protection
Revenue opportunity identification
Primary production management (shoots, content production)
Stakeholder relationship building
Interactive/integrated agency experience
Digital production
Video production
Content production
Social media production
Creative development process understanding
Technology understanding
Quality assurance testing
Marketing methodologies
Complex project management
Cross-functional team management
Flawless execution
Solution-oriented approach
Scope building
Budget creation
Profitability tracking
Negotiation
Client presentation
Quick thinking
Written communication
Oral communication
Offshore team collaboration
Microsoft Office Suite
Visio
Wireframing tools
Workflow tools
JIRA
Smartsheet
Trello
Miro

Location

Hybrid

Work Type

Hybrid

Experience Level

Account Director

About the Company

WPP Production is the unified global production company that brings together all of WPP's content producers, studios, and craft experts into one connected organization. We combine world-class human craft with next-generation technology to originate, design, and deliver multi-channel content systems at scale. We are built for borderless collaboration and powered by deep craft expertise, serving as the production engine for today's always-on, AI-driven marketing world.
WPP is the trusted growth partner for the world’s leading brands, uniting cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions, and expert strategic counsel. We are powered by exceptional talent and our agentic marketing platform, WPP Open, to help clients navigate change, capture opportunity, and deliver transformational growth.

Equal Opportunity

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics.
We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.