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About the Role

The Community Services Facilitator acts as the first point of contact for external correspondence regarding VITA's services and programs. This role focuses on gathering information, organizing access to services, identifying and filling service needs, maintaining records, and advocating for member service needs.

Responsibilities

• Maintain member database (PCC), ensuring all member information is up-to-date.
• Create and maintain effective working relationships with members, families, and support service agencies.
• Navigate local and sector access mechanisms.
• Act as a service support, providing information about VITA and community partners to the public, prospective members, and their families.
• Complete and manage the intake process, including waitlists for interested members.
• Advocate for members awaiting VITA services and relay pertinent information to the DSO.
• Maintain statistical data and prepare reports on services offered and future opportunities.
• Manage and coordinate Safe bed requests from community partner leads.
• Develop and coordinate initial service agreements for VITA members.
• Provide leadership with various funding initiatives.
• Liaise with local stakeholders and community support agencies to create community opportunities for members.
• Participate in Community & DS Sector Committees/events representing VITA.
• Work closely with staff to support member service goals.
• Collaborate with staff, members, families, caregivers, and external agencies in meetings related to members’ changing needs.
• Support staff with challenging situations involving members and/or their families.
• Perform other related duties assigned by supervisors.

Requirements

• Post-Secondary Education in Social Services (DSW, SSW, B.SW, B.A).
• 3-5 years' experience working in the developmental services sector.
• Experience coordinating member service within a Public Sector environment.
• Strong and effective communication skills, particularly surrounding family/caregiver support.
• Ability to travel within Toronto/York Region and work at different service locations.
• Flexible availability, including weekends and evenings.
• Experience in a Non-Profit Organization.
• Experience and ability to work with individuals with disabilities.
• Valid driver’s license.

Skills

• Communication skills
• Service coordination
• Member advocacy
• Database management
• Report preparation
• Stakeholder liaison

Location

• Toronto
• York Region

Work Type

• Full-time
• 40 hours per week

Experience Level

• 3-5 years

Education Level

• Post-Secondary Education in Social Services (DSW, SSW, B.SW, B.A)

Benefits

• Comprehensive benefits package
• Employee Assistance Program
• Flexible work/life balance options
• Remote work flexibility
• Pension Plan
• Paid Vacation, Sick Time and Lieu time

About the Company

• VITA is a non-profit organization providing supports and services to individuals with a developmental disability and/or mental health challenges.
• Our culture blends various backgrounds, experiences, and perspectives.
• We believe it is not about fitting into our culture; it is about adding value to our workplace through expertise, fresh ideas, and perspectives.

Equal Opportunity

• VITA is an equal opportunity employer and a Safe Space organization that embraces diversity, whether it be disability, age, ethnicity, colour, religion, language, gender, gender identity, sexual orientation, nation origin and all other differences that makes everyone unique.
• In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), VITA will provide accommodation, accessible formats and communication supports for the interview upon request.