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About the Role
Provide preventative maintenance, repair services, and spa tub installations at customer locations, ensuring superior customer service and adherence to established procedures.
Responsibilities
- Provide superior service to customers in accordance with Handicare’s terms and conditions
- Move spa tubs using manual assisted lifting techniques and perform complete electrical and plumbing installation at client locations
- Establish and maintain positive relationships with customers and Handicare’s employees
- Accurately identify customer expectations and needs, recommending products and services
- Participate in all training programs and apply acquired knowledge
- Prepare and submit accurate reports on time
- Maintain expenses and required inventory within Handicare’s guidelines
- Comply with all Handicare, customer and government Health and Safety regulations
- Maintain vehicle cleanliness and perform regular maintenance
- Accountable for maintaining vehicle inventory, tool inventory, and good condition of tools
- Assist with training new hires via job shadowing and demonstration
- Perform other duties as required
Requirements
- Ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions, technical procedures, government regulations and procedural manuals
- Ability to write reports and correspondence
- Ability to speak effectively before groups of customers or employees
- Ability to operate and navigate a mobile phone (Android/IOS), PC and/or tablet (Microsoft OS)
- Ability to navigate, complete, and save Adobe PDF fillable forms
- Competency with Windows and Microsoft Office applications required (Word, Excel)
- Must be able to pass routine screening and criminal background checks
Skills
- Preventative maintenance
- Repair services
- Spa tub installations
- Customer service
- Electrical installation
- Plumbing installation
- Relationship building
- Product and service recommendation
- Training participation
- Report preparation
- Inventory management
- Health and Safety compliance
- Vehicle maintenance
- Tool maintenance
- Job shadowing
- Communication
- Problem-solving
- Judgment
- Resource conservation
- Equipment and material usage
Location
- Mississauga
- Burlington
- Durham
- Peterborough
- Midland/Orillia
Work Type
- Full-time
- Travel required
Experience Level
- 2-4 years of experience or training in a technical support role or technical repair role in the biomedical device field or equivalent field is an asset
- Previous experience in the health care industry is an asset
Education Level
- High school diploma
Benefits
- Training provided for required certifications
About the Company
- Handicare provides preventative maintenance, repair services, and spa tub installations.