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About the Role

The Labor Relations Manager designs, plans, and implements employee relations programs, policies, and procedures while ensuring compliance with all Gaming policies and union contracts. The Manager provides expertise, consultation, guidance, and coaching to managers, team members, and HRBPs to address team member behavior and performance concerns. Works closely with department managers, team members, and the union to improve work relationships, build morale, and increase retention.

Responsibilities

Directs and leads all ER functions including planning, development, implementation, and administration of ER programs and policies, in line with corporate directives and initiatives.
Investigates and resolves complex employee relations issues.
Supports the Human Resources Business Partners and guides department management to ensure timely, accurate, and consistent resolution of employee issues.
Consults and advises managers on highly confidential and complex human resources and employee relations issues.
Serves as a liaison to employees and leadership for answers to complex questions regarding policies and procedures utilizing general knowledge of HR disciplines and ensuring compliance with all federal, state, and local laws and statutes.
Advises and trains HRBP’s, managers, and supervisors in best employee relations practices and strategies for managing problems and employee grievances.
Develops further training as needed.
Represents the organization in meetings and negotiations with team members and labor organizations.
Handles routine employee grievances.
Coaches leadership in change management and leadership strategies that support the achievement of desired company objectives.
Recommends procedural changes that will improve the effectiveness/efficiency of the HR services provided to the organization.
Directs, mentors, and coaches assigned staff.
Performs other tasks as assigned.
Works as a team in unison with all members of the Human Resources Department team to ensure an efficiently organized and operated department.
Must be able to interact with internal and external guests in a professional manner.
Must be able to work varying schedules to reflect the business needs of the property.

Requirements

Must be at least 18 years old and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations.
Ethical Conduct
Strategic thinking
Strong supervisory and communication skills
Working knowledge of Microsoft Office
Strong Organizational skills and demonstrated problem solving skills
Previous experience in a union environment and working knowledge of Collective Bargaining Agreements
Ability to perform each job responsibility satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Team Member is regularly required to talk or hear.
The Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.
The Team Member is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Essential responsibilities include moderate physical ability such as lift or maneuver at least fifteen (15) pounds, and prolonged sitting during the shift.
Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents.
Ability to respond to common inquiries from other Team Members or guests.
Fluency in English required.
Ability to write detailed instructions and correspondence.
Ability to effectively present information in one-on-one and small group situations.
Ability to compute complex mathematical calculations.
Ability to work with mathematical concepts such as probability and statistical inference.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to decipher various reports and maintains reports upon request with strong decision-making and problem-solving skills.
Ability to work well under pressure and deadlines.

Skills

Positive, professional and forthright manner of communication, with strong listening skills
Knowledge of local jurisdiction gaming laws (federal, state, etc.) and regulations as well as Company’s internal controls, policies and procedures
Thorough understanding of state and federal laws concerning labor relations.
Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
Thorough understanding of negotiation and dispute resolution techniques.
Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations.
Ability to define problems, collects data, establishes facts and draws valid conclusions
Strong organizational and leadership qualities, interpersonal skills and dedicated commitment to excellence
Ability to write routine reports and correspondence
Excellent oral and written skills.
Working ability with Microsoft Word, Excel and Outlook.
Advance knowledge of Human Resources issues and solutions.
Advance knowledge and strong background in Employment practices and policies
Quantitative and effective management of an Employment Department in Hospitality/Gaming environment

Experience Level

Three (3) years of relevant quantifiable experience in Human Resources.

Education Level

BA/BS in related field (equivalent relevant experience may substitute for degree)

About the Company

Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences.
We are looking to hire an enthusiastic and dedicated team of professionals.

Equal Opportunity

The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law.
We welcome the strength of diversity in our workforce.