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About the Role

The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance, leading staff in providing excellent customer service, managing processes and procedures, and ensuring store objectives are achieved. The Front Store includes all areas of the store except Pharmacy.

Responsibilities

• Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability.
• Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom.
• Manages labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity.
• Ensures staffing levels are adequate to effectively operate the business.
• Complies with Human Resources Standards.
• Hires and/or supports hiring for all departments, excluding Pharmacy.
• Maintains wage administration within SLPH guidelines.
• Conducts probationary reviews for new hires and annual staff performance reviews.
• Manages staff performance through ongoing coaching, action planning, and follow-up.
• Drives Blue Culture, engagement, and leads and motivates staff through leading by our Core Values.
• Analyzes financial reports, identifies trends and addresses discrepancies between planned and actual through effective utilization of the FSM Monitoring Report.
• Meets period, quarterly and annual targets.
• Sets individual goals for departments to motivate employees and ensures goals are met.
• Develops and executes strategies to improve business efficiency at the store.

Requirements

• Previous retail management experience for a minimum of 5 years.
• Demonstrated ability to drive the business, lead by example and support corporate programs.
• Works effectively with management team.
• Superior interpersonal, coaching and communication skills.
• Strong business and financial acumen.
• Strong relationship builder with key internal and external agencies.
• Planning, Judgement and Decision Making.
• Planning and preparation for Inventory Management.
• Use judgment and decision making skills to control expenses.
• Provides effective leadership and ongoing mentorship and ensures development of all staff.
• Efficient time management skills.
• Able to prioritize activities quickly in response to changing initiatives.
• Effective organization and planning skills.

Skills

• Interpersonal skills
• Coaching skills
• Communication skills
• Business acumen
• Financial acumen
• Relationship building
• Planning
• Judgement
• Decision making
• Inventory Management
• Leadership
• Mentorship
• Time management
• Organization

Location

• ON

Work Type

• Full-time

Experience Level

• Minimum of 5 years of previous retail management experience

Salary/Compensations

• $56,000.00 - $67,500.00 per year

Benefits

• Purchase discount program
• Flexible and varied schedules
• Online learning through Academy

About the Company

• Locally owned and operated store.
• National brand support.
• Associate Owners recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores.

Equal Opportunity

• Accommodation is available upon request for applicants and colleagues with disabilities.
• Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.