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About the Role

The Georgia Department of Human Services (DHS) is seeking candidates to fill several positions as an Eligibility Associate. This role reports to an Eligibility Specialist Supervisor and is part of the Temporary Assistance for Needy Families (TANF) subsidized program, designed to provide real-life work experience.

Responsibilities

• Performs general office management duties, including keyboarding, filing, generating, and managing correspondence.
• Provides/coordinates services to clients, families, and partners that call or visit the local office.
• Provides follow-up and/or customer service to resolve any issues.
• Receives and routes telephone communications as required.
• Screens and registers applications for all OFI Eligibility programs offered as required.
• Routinely uses electronic application, Document Imaging, and eligibility systems.
• Maintains confidential records.
• Uses Microsoft Office Suite and/or standard software applications typically used in a corporate office environment to perform daily work assignments.
• Performs other professional responsibilities as assigned.

Requirements

• High school diploma or GED AND six months of experience providing customer support or technical assistance.
• Meet TANF eligibility requirements: one qualifying child under the age of 18 and gross household income under the 300% Federal Poverty Level guideline for household size.

Skills

• Proficiency in Microsoft Office, to include Word and Excel and/or standard software applications typically used in a corporate office environment.

Location

• Albany, Dougherty County

Work Type

• Telework opportunities depending upon the position(s)

Experience Level

• Six months of experience providing customer support or technical assistance.

Education Level

• High school diploma or GED

Salary/Compensations

• $30,700

Benefits

• Unique training opportunities
• Employee retirement plan: 401(k) plan and 457 plan
• 13 paid holidays
• Vacation & sick leave
• Medical, dental, vision
• Long/short-term care
• Life insurance
• Employee discount programs

About the Company

• Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!
• The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations.
• Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

Equal Opportunity

• DHS is an equal opportunity employer.
• The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
• Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.