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About the Role

Campus is seeking a Director of Operations to lead and enhance critical operational functions, initially focusing on Financial Aid and the student financial experience. This role involves optimizing daily operations, resolving bottlenecks, and designing scalable processes to improve both student and staff experiences, with potential expansion into other student-facing operational areas as the company grows.

Responsibilities

Partner with Financial Aid leaders and cross-functional stakeholders to improve and scale critical student-facing operations.
Serve as a strategic advisor to the COO on operational risks, opportunities, and resource planning.
Support critical processes such as aid applications, disbursements, billing, refunds, and payment plans — ensuring accuracy, timeliness, and compliance.
Improve existing workflows, identify operational bottlenecks, and implement scalable processes that increase efficiency, quality, and team effectiveness.
Create and maintain SOPs that keep cross-functional teams aligned and consistent in how student-facing processes are executed.
Partner closely with Product and Engineering to design, implement, and drive adoption of technology-enabled operational improvements.
Establish performance metrics and dashboards to monitor progress, identify issues early, and continuously improve service.
Flex into new operational areas over time as Campus continues to scale.

Requirements

8+ years of progressive operations leadership experience, including leading managers and improving complex operational functions through periods of growth, increasing scale, and organizational change.
Strong people management skills with the ability to coach, mentor, and inspire high-performing teams.
Exceptional problem-solving and analytical skills, with a bias toward action and measurable results.
Experience partnering closely with Product and Engineering to implement technology-enabled operational improvements.
Strong project management skills, with the ability to juggle multiple priorities in a fast-paced environment.
Excellent communication and stakeholder management skills.
Candidates must have current and ongoing authorization to work in the United States without the need for sponsorship now or in the future.

Location

Tribeca, NY

Work Type

Hybrid

Experience Level

8+ years

Education Level

Bachelor’s degree required; advanced degree a plus.

Salary/Compensations

$170,000 - $190,000

Benefits

Medical Insurance
Free Dental and Vision Insurance
401(k) match
Fertility benefits via Carrot
Flexible Time Away
Paid holidays
In-office lunches
Dog friendly office
Flexible working hours
Social events

About the Company

Campus is on a mission to accelerate the talent of tomorrow and reimagine what college can (and should) be.
We’ve built a two-year, accredited college where students learn from top professors at universities like Princeton, Stanford, and Howard, in live, online classes.
Our students graduate with in-demand business and AI skills—ready to launch their careers or transfer to top four-year universities.
Our unique approach is grounded in a pioneering technology platform and a heavily-researched student success model that offers students dedicated advisors and on-demand tutoring and coaching.
We were also named one of Fast Company's Most Innovative Companies of 2024.
We’re backed by an exceptional investor team that believes deeply in our vision for the future of education, including General Catalyst, Founders Fund, Bloomberg Beta, 8VC, Rethink Education, Sam Altman, Jason Citron, Shaquille O’Neal, and others.
The world has changed. Higher ed needs to catch up, and we’re leading the way - come join us!