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About the Role

The Rapid Re-Housing/Residential Services Case Manager will assist clients in rapidly exiting homelessness and maintaining stable housing through individualized, person-centered housing stability support plans. This outreach position works with families in various stages of housing relocation, guided by a Housing First approach.

Responsibilities

• Research and identify suitable affordable housing options and recruit landlords.
• Educate landlords about RRH and its benefits, addressing potential barriers.
• Understand the rental market, including Housing Quality Standards, Fair Market Rents, and Rent Reasonableness Standards.
• Conduct housing needs assessments and determine eligibility for RRH.
• Provide direct case management or coordinate with case management for service continuity.
• Communicate effectively with local community and external agencies, fostering relationships for resource access.
• Assist participants in finding appropriate rental housing based on needs, preferences, and financial resources.
• Help participants negotiate lease agreements and develop skills for successful tenancy.
• Maintain organized and up-to-date lease, compliance, and client case files.
• Provide ongoing, active outreach and creative engagement to tenants.
• Conduct comprehensive assessments and help tenants develop action plans.
• Work with tenants and property management to coordinate eviction prevention and develop housing permanency plans.
• Assist tenants in developing basic life skills, including tenant rights and responsibilities.
• Link tenants to employment, skill development, and necessary support services (medical, mental health, substance use, psychosocial).
• Provide crisis intervention as needed.
• Meet documentation requirements as dictated by program need and HUD mandates.
• Possess working knowledge of Service Point and Homeless Management Information System (HMIS).
• Maintain contact with clients to ensure service stability for the duration of the commitment.
• Maintain confidentiality, respect privacy, and preserve client routine and independence.
• Recognize spiritual needs and refer to Corps officers for pastoral care as appropriate.
• Represent The Salvation Army on committees, work groups, and commissions.
• Attend ongoing trainings and informational meetings with the Homeless Alliance of Western New York.
• Attend all staff meetings, workshops, and trainings as directed.
• Participate in all other duties and activities as requested or assigned.
• Attend all KeepSAfe trainings as required.

Requirements

• Ability to effectively work with diverse populations in a non-judgmental way.
• Capacity to respond to crisis situations.
• Strong communication skills – both verbal and written.
• Ability to give and receive constructive feedback.
• Ability to recognize and observe appropriate boundaries with clients.
• Proven flexibility and creativity.
• Strong organizational and time management skills.
• Interest and experience in engaging with individuals in their current stage of change.
• Ability to build, foster, and enhance relationships with the City of Buffalo, Department of Social Services, local landlords, and other Human Service Agencies.
• Possess the values and skills needed to provide effective assistance to the people served.
• Able to embrace and agree with the overall mission of The Salvation Army.
• Proficient in computer skills and various program applications.
• Valid driver’s license that meets The Salvation Army insurance requirements.
• Reliable transportation.

Skills

• Housing First approach
• Case management
• Outreach
• Landlord recruitment and education
• Rental market knowledge (Housing Quality Standards, Fair Market Rents, Rent Reasonableness Standards)
• Housing needs assessment
• Lease negotiation
• Tenant education
• Documentation
• Service Point
• Homeless Management Information System (HMIS)
• Crisis intervention
• Life skills development
• Referral services (employment, education, medical, mental health, substance use, psychosocial)
• Computer proficiency
• Communication skills
• Organizational skills
• Time management skills
• Flexibility
• Creativity
• Relationship building

Location

• Buffalo Area

Work Type

• Full Time
• Outreach

Benefits

• Generous time off (14 paid holidays, 3 personal days, vacation, sick time)
• Employer funded Pension Plan
• Comprehensive Health Care Coverage with low cost employee premiums, co-pays, and deductibles
• Company Paid Basic Term Life Insurance for Employee
• Long Term Disability Insurance
• Eligibility for supplemental insurance plans (Short Term Disability, AFLAC, Voluntary Term Life)
• Flexible Spending Account
• Eligibility for Federal Student Loan Forgiveness Program
• Tax Deferred Annuity (403B)
• Christmas Bonus

About the Company

• The Salvation Army

Equal Opportunity

• We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.