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About the Role
Play a key role in one of London's most iconic experiences by leading the Ride team at the London Eye. Ensure operational excellence, guest satisfaction, and a supportive environment for colleagues.
Responsibilities
- Oversee the day-to-day operation of the Ride department.
- Lead and support the Ride team.
- Operate the attraction on a rota basis.
- Ensure every guest receives a warm welcome and outstanding experience.
- Manage ticket scanning.
- Support accurate attendance reporting and profit protection.
- Oversee the safe and efficient loading of guests.
- Maintain high standards of safety, guest experience, and operational performance.
Requirements
- Previous experience as a Team Leader or Supervisor within a customer-focused environment.
- A genuine passion for creating exceptional guest experiences.
- The ability to motivate, develop, and support a team.
- Strong decision-making and problem-solving skills.
- Confidence working in a busy operational environment.
- Excellent communication skills and a collaborative approach.
- A strong commitment to health, safety, and operational excellence.
- 18 years or older due to health and safety requirements.
Skills
- Team leadership
- Customer service
- Motivation
- Team development
- Problem-solving
- Decision-making
- Communication
- Collaboration
- Health and safety
- Operational excellence
Location
- London
Work Type
- Permanent
- Full-time
Experience Level
- Team Leader
- Supervisor
Salary/Compensations
- GBP £30,221.69/Yr.
Benefits
- Monthly bonus based on guest satisfaction
- 25% discount in retail shops and restaurants
- 40% off LEGO online
- Merlin Magic Pass for free tickets to all Merlin attractions worldwide
- Enjoy the ride pass – giving you and 5 others a Merlin Annual Pass (Gold edition)
- 2 volunteer days per year
- Discounts on stays at Merlin hotels globally
- Special rates on cinema tickets
About the Company
- The London Eye offers a unique way to experience London, from its historic landmarks to its ever-changing skyline.
- Behind every rotation is a team committed to delivering an exceptional experience, safely, smoothly and with care.
Equal Opportunity
- If you have any questions or if you require any assistance, because of a disability or medical condition, or being a care leaver, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.