Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Client Operation Specialist (all gender) role.
Rezi rewrites your resume against StackFuel's job description. Free.
Tailor your resume to this Client Operation Specialist (all gender) role.
Rezi rewrites your resume against StackFuel's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Client Operation Specialist (all gender) posting at StackFuel — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Client Operation Specialist (all gender) posting at StackFuel — free, in seconds.
About the Role
As a Client Operations Specialist, you will ensure the smooth operation of our (funded) further education programs and, together with the team, maintain one of our most important KPIs – the graduation rate – at a high level. You will accompany participants on their learning journey, ensuring that our customers achieve their training goals and have the best possible learning experience with us. You will work closely with Sales, Coaching, Learning, and Engineering, use dashboards for data-based decisions, and independently take responsibility for projects that make our processes a little better every day.
Responsibilities
- Accompany participants organizationally through the entire further education cycle – from onboarding to completion.
- Reliably answer support requests and identify dropout risks early.
- Ensure smooth processes, continuously optimize them, and identify automation potential to increase the efficiency of internal processes and further develop our workflows.
- Act as a communication interface to participants and relevant stakeholders (e.g., Sales, Coaching, Learning, Engineering).
- Work data-orientedly and use dashboards daily to steer your tasks and make decisions.
- Independently take on projects, define key results, and work flexibly in changing processes.
Requirements
- Completed degree (e.g., Business Administration, Business Informatics, or comparable) or comparable qualification, as well as a good understanding of data and the meaningful use of AI for process automation and optimization.
- Technical affinity and quick familiarization with administrative tools; ideally, initial experience with Asana, HubSpot/CRM, Slack, and LMS (Learning Management System).
- Genuine interest in data and AI topics and natural use of AI tools (e.g., Claude, ChatGPT, Copilot) in your daily work to optimize processes and communication.
- Strong communication skills and empathy in dealing with participants, customers, and colleagues (email, phone, webinar/meeting).
- Independent, self-responsible way of working, high self-motivation, team spirit, and enjoyment of agile methods.
- Very good German skills (min. C1) and good English skills.
Skills
- Data analysis
- AI tools
- Process optimization
- Agile methods
- Communication
- Empathy
Location
- Berlin
Work Type
- Hybrid
- Workation
Experience Level
- Entry-level to mid-level
Education Level
- Bachelor's degree or equivalent
Benefits
- Solution-oriented and data-driven work culture
- Open feedback culture
- Strong team spirit
- Trustees for support
- Ownership and active contribution of ideas
- Hybrid work model (3 days in office)
- Workation (up to 10 days/year within EU, EEA, and Turkey)
- Regular team exchange and social events
- Well-stocked kitchen
- Online training for professional development
About the Company
- StackFuel is a company focused on further education programs, particularly in data and AI.