Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
Cambridge Security Seals seeks a personable, enthusiastic, and eager-to-learn Customer Care Specialist to join their team. This position involves customer interaction, support, and data handling, requiring strong communication and interpersonal skills. The role offers opportunities for growth within an expanding company.
Responsibilities
- Regular communication via phone and email with customers regarding custom product specifications and order fulfillment status.
- Managing customer expectations and coordinating functions to enhance the customer experience.
- Executing exceptional performance within a team environment.
- Contributing to the quality, success, and growth of the Customer Care department and the company.
- Professionalism and clear communication.
- Commitment to customer satisfaction.
- Order entry and customer service, including query & complaint resolution & other service related matters.
- Developing strong proficiency in ERP and CRM systems, including Syspro & Hubspot.
- Developing an understanding of customers and how to serve them better.
- Providing customers with price quotations.
- Working with other departments at CSS to provide customers with a seamless and positive experience.
- Channeling positive energy and attention to detail into everyday achievement.
Requirements
- Responsible, accountable self-starter with boundless energy, drive, and self-organization.
- Strong written and verbal communication and interpersonal skills.
- A minimum of 2 years experience in a similar position and environment (preferred but not required).
- Team player with engaging and pleasant personality.
- Strong basic math skills.
- Microsoft Office proficiency (Word, Excel, Powerpoint).
- Affinity for multi-tasking with the discipline to follow through and the self-management skills to prioritize.
Skills
- Customer interaction
- Customer support
- Data handling
- Verbal communication
- Written communication
- Interpersonal skills
- ERP systems
- CRM systems
- Syspro
- Hubspot
- Price quotations
- Basic math skills
- Microsoft Office
- Word
- Excel
- Powerpoint
- Multi-tasking
- Prioritization
Location
- Pomona, New York
Work Type
- Full-time
- On-site
Experience Level
- 2 years experience in a similar position and environment (preferred but not required)
Salary/Compensations
- $19.00/hour plus an annual performance-based bonus
Benefits
- Participation in the company’s health plan (medical, dental, vision)
- 401K retirement plan
About the Company
- CSS is a leading American manufacturer of tamper-evident security seals and services an incredibly wide array of industries.
- We are a growing and ambitious team, and that means your work and contributions truly matter.
- At CSS, you are never a cog in a machine — you’ll be involved in real decisions, learn directly from experienced team members, and have the freedom to grow your role over time.
- CSS offers competitive compensation along with the opportunity to develop a broad range of skills, make a real impact, and grow as we grow.