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About the Role

The Sales Coordinator provides operational, administrative, and systems support to the sales organization, serving as a central resource for sales representatives, clients, and stakeholders by coordinating daily sales operations, managing Salesforce data, and supporting sales reporting.

Responsibilities

• Respond to inbound calls and emails from the sales team, clients, prospects, and other departments, addressing training, urgent inquiries, and general support needs.
• Coordinate the distribution of leads received through shared email distribution lists, service team members, client call-ins, and other sales channels.
• Maintain seller assignments, account ownership, territory updates, and team member changes across the sales organization.
• Manage monthly revenue reconciliations to ensure booked revenue is properly aligned with commissionable revenue, supporting accurate seller compensation.
• Support related reviews, approvals, and ad-hoc projects as assigned.
• Maintain and support Salesforce (SFDC) tasks, set-ups, opportunity records, and account data across the sales organization.
• Conduct opportunity and service record reviews and audits to ensure data accuracy, completeness, and process compliance.
• Provide SFDC technical walk-throughs and respond to user questions regarding system functionality, legal documents, appropriate support teams, and channels of support.
• Identify and resolve data integrity issues and support CRM process improvements, documentation, and user adoption.
• Produce and distribute weekly reports supporting sales leadership and field sales teams.
• Generate Salesforce reports for recurring and ad-hoc requests.
• Manage recurring sales performance and quota-related reports, responding to inquiries from sales and leadership stakeholders.
• Support data reviews, audits, reconciliations, and investigative analysis to ensure reporting accuracy and operational insight.
• Coordinate new hire setup and introductory calls for incoming sales representatives, directors, and team members.
• Deliver ongoing on-the-job training covering reconciliations, opportunity building, and end-to-end Salesforce navigation and proper usage.
• Develop, maintain, and update training materials, job aids, and process documentation.
• Provide ongoing coaching and best-practice guidance to new and existing team members on sales tools, systems, and operational processes.
• Perform other related duties as assigned by management.
• Adhere to established policies and procedures.

Requirements

• Knowledge of sales operations, lead management, and CRM administration, with proficiency in Salesforce or comparable platforms.
• Advanced Microsoft Excel skills (formulas, Pivot Tables, lookups, data analysis) and strong analytical, problem-solving, and critical-thinking abilities.
• Strong organizational, time management, and multitasking skills with the ability to manage data sets accurately and maintain data integrity.
• Ability to train, coach, and support end users on systems and processes.
• Excellent written, verbal, and interpersonal communication skills with a strong customer service orientation across all levels of the organization.
• Ability to work independently, exercise sound judgment, maintain confidentiality, and demonstrate strong attention to detail.
• Proficiency with Microsoft Office (Excel, Outlook, Word, PowerPoint).

Skills

• Salesforce
• Microsoft Excel
• Microsoft Office

Location

• Etobicoke, Ontario

Work Type

• Hybrid
• Full Time

Experience Level

• 2 years of related experience

Education Level

• Associates Degree or post-secondary education
• College diploma or bachelor's degree in a related discipline, or an equivalent combination of education and experience
• Salesforce certification considered an asset

Salary/Compensations

• 37,928-57,034 CAD

Benefits

• Competitive compensation
• Comprehensive benefits
• Professional development opportunities

About the Company

• Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world.
• Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.
• Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support.
• We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors.

Equal Opportunity

• We are proud to be an inclusive employer and welcome applicants of all backgrounds, experiences, and perspectives.
• Livingston is an equal opportunity employer committed to fostering an inclusive and accessible workplace.
• Accommodations are available throughout the recruitment process for applicants with disabilities.