Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

HSS is a leading hospital for orthopedics and rheumatology, recognized by U.S. News & World Report and a recipient of the Magnet Award for Nursing Excellence. We offer an innovative, supportive, and inclusive environment for professionals at all career stages.

Responsibilities

• Serve as a consistent resource for patients and providers, addressing questions and concerns promptly.
• Directly schedule and facilitate follow-up appointments within HSS and with external providers, ensuring full closure of the referral loop.
• Perform pre-appointment screening to confirm program appropriateness and redirect when necessary.
• Provide patients with letters, prescription renewals, and instructions per provider direction.
• Monitor and manage patient work queues; perform check-in/check-out procedures; ensure timely completion and closure of encounters.
• Obtain and upload prior authorizations, test results, and related documentation into patient charts for provider review.
• Answer inbound calls and conduct outbound follow-up communications to ensure timely next steps.
• Collaborate with care navigation teams, physician practices, radiology, PT, and ancillary services to streamline care delivery.
• Build and maintain professional relationships across all service lines to improve care coordination and patient satisfaction.

Requirements

• Minimum 2 years of experience in a patient-facing outpatient role.

Skills

• Superior communication and customer service skills, with the ability to handle patient or provider frustration professionally.
• Strong organizational and problem-solving abilities with independent decision-making skills in a fast-paced environment.
• Demonstrated reliability in following assignments to completion and prioritizing patient care needs.
• Proficiency with Microsoft Office, Epic, and Salesforce; strong computer literacy and internet navigation skills.
• Familiarity with medical terminology, medical billing, and insurance processes.
• Quick learner with the ability to understand and convey new information effectively.

Location

• United States of America

Work Type

• Regular Full time
• Variable

Education Level

• Associate’s degree required; Bachelor’s degree preferred.
• In lieu of education, 5–7 years of relevant experience may be considered.

Salary/Compensations

• $41.38 - $46.04

Benefits

• Eligible for additional benefits consistent with the role.

About the Company

• How you move is why we’re here.
• Get back to what you need and love to do.
• The possibilities are endless...
• HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report.
• As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation.
• Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
• Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Equal Opportunity

• Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment.
• Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.