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About the Role
Proactively increase revenue for the district/metro area by providing exceptional customer service, processing rental quotes and reservations, and terminating contracts. Support district/metro area objectives in sales and customer service to ensure World-Class service and operational excellence.
Responsibilities
- Respond to all inbound calls in a consistent, professional, and courteous manner.
- Review equipment requests and propose solutions that suit customer requirements.
- Negotiate rates on equipment rentals in accordance with pricing policies and procedures.
- Identify leads for new business and communicate to appropriate field personnel.
- Effectively resolve customer issues and coordinate solutions with other personnel.
- Communicate delivery needs promptly and accurately to Logistics Manager/Dispatcher.
- Call on lost and/or dormant accounts to generate business.
- Perform other duties as assigned.
Requirements
- Bachelor's degree preferred or equivalent experience.
- Exceptional relationship-building and customer service skills.
- Strong ability to multitask in a fast-paced environment.
- Independent, self-starter with strong self-imposed structure.
- Excellent teamwork, interpersonal, and communication skills.
- Keen attention to detail.
- Valid driver's license with acceptable driving record.
- This position is deemed Safety Sensitive.
Skills
- Customer service
- Sales support
- Rental processing
- Negotiation
- Lead generation
- Problem resolution
- Communication
- Teamwork
- Interpersonal skills
Location
- Remote
Work Type
- Full-time
Experience Level
- Entry-level
Education Level
- Bachelor's degree preferred or equivalent experience
Benefits
- Paid Parental Leave
- United Compassion Fund
- Employee Discount Program
- Career Development & Promotional Opportunities
- Additional Vacation Buy Up Program (US Only)
- Early Wage Access through Payactiv (US Hourly Only)
- Paid Sick Leave
- Inclusive and welcoming culture
About the Company
- World's largest equipment rental provider.
- Award-winning company, named a Glassdoor Best Place to Work in 2026.
- Committed to supporting employees and their families with best-in-class benefits and perks.
- Proudly hires active duty members, veterans, reservists, and their families.
Equal Opportunity
- United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law.
- Provides reasonable accommodation for applicants with disabilities during the application process.
- Values the skills and experience of veterans.