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About the Role
As the oldest and largest Line of Business at Capital One, US Card is the engine that powers our enterprise. Within US Card, the Customer Services & Strategy teams don’t just maintain the status quo—we are actively rewriting the playbook for how a modern bank operates. We build technology-led, data-driven products across Fraud, Recoveries, Collections, and Digital Servicing to deliver personalized, empathetic customer experiences at a massive scale. Join the engine room of Capital One’s customer experience. We are seeking strategic, technically-minded Product Managers to lead mission-critical platforms that power billions of interactions. From managing massive data ecosystems to building the interfaces our global agents use every day, you will drive the "under-the-hood" innovation that makes seamless banking possible. We currently have multiple high-impact roles and are seeking high-caliber Senior Associate Product Managers to join our team. By applying to this role, you will be considered for critical initiatives across our core ecosystems. While each role has a unique focus, they all share a common goal: building scalable, well-managed, and data-driven solutions.
Responsibilities
- Own the translation of grand business vision into flawless technical execution.
- Partner with Tech and Data Engineering to decommission legacy systems, refine next-gen data products, and build robust, foundational data capabilities.
- Define the MVP, ruthlessly prioritize the post-migration backlog, and build airtight business cases for what your team should tackle next and why.
- Act as the ultimate bridge between Business Analysts, Tech, Ops, Risk, and Design to deliver transformative customer outcomes.
- Collaborate with stakeholders to design and implement a modernized suite of preventative controls directly into our platform architecture.
- Collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design.
- Breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test.
- Effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs.
- Own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk.
- Conduct research and develop features that utilize new and evolving technology.
- Collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers.
- Deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy.
- Actively participate in horizontal forums, harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams.
- Articulate a succinct product roadmap to deliver business value and share with stakeholders, elevating your team’s results and becoming a product matter expert.
Requirements
- Bachelor's degree or military experience
- At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering
- Bachelor's degree in computer science or engineering
- 1+ years translating business strategy or analysis into consumer facing digital products
- 1+ years of experience working on core product platforms powering digital experiences
- 1+ years working with cross functional teams as a product owner in an agile development process
- Capital One will not sponsor a new applicant for employment authorization for this position.
Skills
- Product Management
- Agile Delivery
- Business Analysis
- Data Science
- Software Engineering
- Product Design
- Fraud
- Recoveries
- Collections
- Digital Servicing
- AI
- Servicing Policies
- Credit Bureau Disputes
- Data Integrity
- Compliance
- User Experiences
- Transaction Management
- Technology Trends
- Architecture Strategy
Location
- Chicago, IL
- McLean, VA
- New York, NY
- Richmond, VA
Work Type
- Full-time
Experience Level
- Senior Associate
- 1+ years
Education Level
- Bachelor's degree
Salary/Compensations
- Chicago, IL: $101,100 - $115,400
- McLean, VA: $111,200 - $126,900
- New York, NY: $121,300 - $138,400
- Richmond, VA: $101,100 - $115,400
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
About the Company
- Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Equal Opportunity
- Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
- Capital One promotes a drug-free workplace.
- Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.