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About the Role
The Lead Supervisor supports store leadership in delivering exceptional guest experiences, driving sales, and maintaining operational excellence. This role is key to the store’s leadership structure, coaching and developing team members in alignment with district priorities and Coach values.
Responsibilities
- Lead by example in delivering outstanding service and building lasting guest relationships.
- Support daily sales goals, motivate team performance, and drive key selling behaviors.
- Provide real-time feedback, training, and support to associates to elevate beverage craft, selling, and service skills.
- Assist with opening/closing procedures, ordering and inventory management, food safety, and maintaining visual merchandising standards.
- Address customer concerns and operational issues with professionalism and urgency.
- Uphold Coach’s brand values and ensure a consistent luxury experience while acting as an ambassador in the local market/mall.
Requirements
- 1+ years of experience in retail or food service management.
- Experience in customer-facing roles and delegating tasks.
- Organizational skills and ability to work with food & beverage operating systems.
- Ability to meet store operating policies and standards, including food safety and cash handling.
- Ability to work a flexible schedule to meet the needs of the business—including nights, weekends, busy season, and high-traffic retail days.
- Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.
Skills
- Courage
- Creativity
- Customer Focus
- Dealing with Ambiguity
- Drive for Results
- Interpersonal Savvy
- Learning on the Fly
- Strategic Agility
- Developing Direct Reports and Others
- Building Effective Teams
Experience Level
- 1+ years of experience in retail or food service management
Salary/Compensations
- $50,000.00-$70,000.00
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401 (K)
- Paid Paternity and Maternity leave
- Commuter Benefits
- Disability insurance
- Tuition assistance
About the Company
- Coach is a global fashion house founded in New York in 1941.
- Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
- Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
- A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
Equal Opportunity
- Coach. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people.
- All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration.
- These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
- Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs.
- If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com