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About the Role

As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing. By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate. Virgin Active is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day. We are looking for New Member & Sales Host to join our Acquisitions team.

Responsibilities

Take ownership of individual membership sales targets, contributing to overall club growth and retention.
Engage prospects with empathy and curiosity, delivering value-led tours based on their goals and motivations.
Drive self-generated leads and maintain consistent follow-up using CRM systems.
Personally welcome new members and deliver a tailored onboarding experience.
Guide members through their first 90 days, ensuring regular engagement and a sense of belonging.
Create moments of generosity that surprise and delight, bringing Unreasonable Hospitality to life.
Encourage participation across classes, PT, recovery, and club services.
Collaborate with instructors, trainers, and club teams to ensure a seamless experience.
Maintain high standards of administration, time management, and communication.
Support the smooth operation of the club and uphold all Virgin Active brand standards.

Requirements

Previous experience in sales, hospitality, wellness, or customer-facing environments (desirable).
A strong passion for people, wellness, and meaningful connection.
The ability to meet and exceed targets while delivering a premium experience.
Excellent communication and interpersonal skills – warm, confident, and engaging.
Strong organisational skills with attention to detail and follow-through.
A proactive, positive attitude and a natural sense of care and hospitality.
Flexibility to work early mornings, evenings, weekends, and club events.

Work Type

Full time

Salary/Compensations

£28,496—£28,496 GBP

Benefits

30 days (excluding bank holidays) annual leave, plus a Celebration Day
Access to The Peoples Pension, with our contributions at 3%.
Complimentary Virgin Active membership for you and a buddy.
Free membership for your children too, ability to take advantage of our Club V.
Discounts across Virgin active – everything from guest passes to 50% off PT sessions.
Join Virgin Family - communicate with colleagues across Virgin Group, and many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2)
20% off food and drink at our KAUAI branches located in clubs.
Access to Salary Finance for loans and savings plans.
Health Heroes employer assistance programme with 6 free counselling sessions.
Partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.
Access to ePoints, offering loads of online discounts to retailers.

About the Company

As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing.
By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate.
Virgin Active is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day.