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About the Role

Site Reliability Engineers (SREs) at Braze are responsible for keeping all internal-facing services and platforms running smoothly, ensuring consistent system reliability and maximum infrastructure uptime. This Senior SRE role is specifically focused on supporting the Braze Ruby on Rails monolith and our growing fleet of Go API services, translating high-level feature requirements into reliable, highly scalable technology stacks. You will be responsible for the ingress fleets and API ingestion layers which serve as the main entry point for how the entire internet talks to Braze.

Responsibilities

Lead NGINX & Kubernetes Ingress Infrastructure
Architect and Operate Ingress Fleets: Configure, tune, and operate Braze's high-performance NGINX routing, proxying, and ingress controller layers that manage massive, real-time API ingestion traffic
Own and Expand Scaling Routines: Own, expand, and tune automated scaling routines for our high-throughput, API-based services, leveraging RED (Request, Error, Duration) metrics, Horizontal Pod Autoscalers (HPA), and customized scaling policies to ensure seamless traffic handling under extreme spikes
Partner with Product Teams on Resilient Architectures
Translate Product Requirements: Partner directly with product engineering teams owning API features to translate product requirements into resilient, highly available, and scalable technology stacks
Manage SLIs, SLOs, and Error Budgets: Establish meaningful Service Level Indicators (SLIs) and Service Level Objectives (SLOs) for API services, helping teams navigate error budgets to balance rapid feature deployment with stability
Systems Design & Capacity Planning: Conduct in-depth systems design, bottleneck profiling, and capacity planning to ensure Braze meets its strict enterprise-grade SLAs
Incident Response & On-Call Excellence
Proactive On-Call Rotation: Participate in a PagerDuty on-call rotation, utilizing shifts not just to resolve structural alerts, but to update runbooks and proactively prevent incidents from recurring
Blameless Retrospectives: Lead root-cause analysis (RCA) and blameless retrospectives for availability and performance incidents, translating operational learnings into permanent system improvements

Requirements

5+ years of experience as a DevOps, or Site Reliability Engineer in a high-scale production environment
Deep hands-on experience configuring, troubleshooting, and operating high-performance NGINX proxying, routing, and ingress controller layers under heavy traffic loads
In-depth, hands-on proficiency with Kubernetes administration, cluster networking, container orchestration, cluster scheduling, and container deployment
Excellent, OS-level understanding of Linux/Unix internals, including disk I/O, memory allocation, TCP/IP networking, and process management
Strong programming/scripting skills—Ruby and/or Go preferred (or equivalent languages like Python, Java) to build custom automated tools, scripting, and platform frameworks
Experience managing infrastructure using IaC technologies such as Terraform, Ansible, Chef, or similar frameworks
Strong conceptual understanding of systems design—interfaces, boundaries, failure modes, edge cases, and cascading effects across distributed architectures
Excellent documentation practices and a high comfort level collaborating asynchronously across remote-first, global engineering teams
Familiarity with data-tier architectures in our stack, including Redis, Kafka, Postgres, or MongoDB
Experience using monitoring, profiling, and observability platforms (e.g., Prometheus, Grafana, Datadog or similar tools) to narrow in on incidents quickly
Practical experience deploying and managing infrastructure services in major cloud environments (AWS, GCP, Azure)

Skills

NGINX
Kubernetes
Linux/Unix
Ruby
Go
Python
Java
Terraform
Ansible
Chef
Redis
Kafka
Postgres
MongoDB
Prometheus
Grafana
Datadog
AWS
GCP
Azure

Location

New York
Austin
Berlin
Bucharest
Chicago
Dubai
Jakarta
London
Paris
San Francisco
São Paulo
Singapore
Seoul
Sydney
Tokyo

Work Type

Remote-first
Hybrid

Experience Level

Senior
5+ years

Salary/Compensations

CA$153,815 - CA$277,000/year (Canada)
OTE CA$172,000 - CA$308,400/year (Canada)

Benefits

Equity grants of restricted stock (RSUs)
Competitive compensation
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®

About the Company

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

Equal Opportunity

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. Please submit any such request to our Talent Acquisition team at talentdata.privacy@braze.com promptly after applying. A summary of the most recent bias audit results for such tool is available here.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.