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About the Role

The Automotive Service BDC Representative will be responsible for handling scripted and unscripted inbound and outbound calls, and setting appointments for the Service Department.

Responsibilities

• Ensures excellent service standards and maintains high customer satisfaction
• Responsible for being professional, courteous, and knowledgeable on each call
• Responsible for maintaining minimum quota requirements as outlined by management
• Monitors and contacts dealership and third party leads and inquiries
• Collaborates with service advisors to schedule service appointments
• Maintains a general understanding of the repair process and explains the process to our customers
• Addresses customer concerns and escalates them to managers as needed
• Directs customers to the appropriate departments as needed
• Follows up after customer service visit to ensure customer satisfaction
• Follows company safety procedures and policies

Requirements

• Excellent customer service skills and interpersonal communication skills; cultural sensitivity and demonstrates ability to work with diverse people groups
• Previous Dealership BDC experience is preferred
• Previous Call Center/Customer Service experience is preferred
• Excellent verbal and written communication skills, including the ability to effectively present information and respond to questions and management
• Excellent organizational skills and attention to detail
• Able to establish rapport and build relationships with customers
• Demonstrate sufficient computer literacy
• Possess a positive attitude and commitment to adhere to and administer company policies, procedures and standards

Skills

• Customer service
• Interpersonal communication
• Verbal communication
• Written communication
• Organizational skills
• Attention to detail
• Computer literacy

Location

• In person

Work Type

• Full-time
• 8 hour shift

Salary/Compensations

• $16.50 - $19.00 per hour + Commission Structure

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

About the Company

• BRAM Auto Group is one of the largest family-owned businesses in the Tri-State area serving customers in New York and New Jersey for over 50 years.
• BRAM is a premier automotive management group- we own and operate 13 innovative Dealership Locations representing Lexus, Honda, Toyota, Cadillac, INEOS Grenadier, Genesis and Hyundai Brands.
• BRAM is looking for talented, detail oriented and dedicated professionals to join our team and ensure the bright future of our franchise.
• If you are personable, energetic and of high integrity, this is a fantastic opportunity to take the next step in your automotive career.