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About the Role

The Patient Management Centre Representative serves as a welcoming and knowledgeable first point of contact for patients, families, caregivers, visitors, and staff at Princess Margaret Cancer Centre. Based at the Main Floor Information Desk, the representative provides information, patient navigation support, and facilitates access to services to enhance the overall patient and family experience.

Responsibilities

• Providing optimal customer service while assisting patients and family with hospital services in-person and on the telephone
• Answer, screen and forward telephone calls, take messages and provide information as required
• Receive, sort, date-stamp and coordinate all incoming and outgoing mail, packages, and interoffice correspondence
• Compiling Patient Education packages for clinics
• Supports patients and families in navigating hospital services, programs, and resources
• Using EPIC in accordance with UHN privacy and confidentiality
• Compile statistics and reports on activities
• Performing cross-functional support functions, as assigned and performing other duties consistent with the job classification, as required.

Requirements

• At minimum, completion of High School diploma or recognized equivalent required.
• At minimum, 1 to 2 years of practical and related experience required.
• Demonstrated commitment to the delivery of excellent customer service required, in a health-related environment an asset
• Strong organizational and analytical skills
• Demonstrated tact, discretion, judgment and commitment to excellence
• Detail-oriented, excellent time management and problem solving skills
• Self-motivated and able to work independently and as part of a team
• Able to work in a fast-paced environment
• Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.
• All applications must be submitted before the posting close date.
• Please ensure you check your email regularly.
• A Criminal Record Check may be required of the successful candidate.
• Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

Skills

• Excellent oral, written and interpersonal communication skills and customer service skills
• Excellent Microsoft office skills including Word and Excel, Outlook, PowerPoint
• Ability to use good judgment in assessing and/or responding to difficult situations

Location

• Princess Margaret Cancer Centre

Work Type

• Permanent Full-time

Experience Level

• 1 to 2 years of practical and related experience

Education Level

• High School diploma or recognized equivalent

Salary/Compensations

• CAD 27.54 - CAD 29.27 - hourly

Benefits

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

About the Company

• UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto. UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Equal Opportunity

• UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.