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About the Role

As a Business Pro, you are part of a team passionate about helping businesses succeed. You will develop and grow relationships with high-potential business customers, building loyalty through consistent engagement. You possess strong business and sales acumen, with knowledge of Apple products, SMB industries, and local business trends. You will serve as a resource and mentor for the team, supporting an environment where business is integrated into Apple Retail’s culture. You will partner with leadership to identify opportunities to connect customers with powerful tools and solutions that help their businesses thrive.

Responsibilities

• Establish and engage business customers by showcasing technology.
• Help customers discover how Apple and third-party products and solutions can enhance their businesses.
• Provide excellent customer service to Apple Retail Business customers by understanding their needs, identifying ownership opportunities, presenting products and services, and educating them on relevant ways to buy.
• Serve as the go-to expert on business solutions and mentor the team on business customer needs and solutions.
• Collaborate in business sessions, briefings, workshops, and events by identifying and recommending unique offerings.
• Partner with leadership and cross-functional partners to transition accounts in line with account engagement strategy.
• Strategize, plan, and forecast business performance through account management, pipeline building, and opportunity management using CRM and other tools.
• Maintain process mastery of all Retail Business programs and offerings to guarantee compliance with policies and procedures.
• Perform other tasks as needed, including providing customer service and support.
• Contribute to an inclusive environment by respecting differences and demonstrating curiosity.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

Requirements

• Be available to work a schedule based on business needs, including nights, weekends, and public holidays.
• Reliably attend work as scheduled.
• Have experience in retail or sales, or related work experience.
• Have extensive business solutions experience with Apple products and services.
• Be proficient in the local language, both written and spoken.

Skills

• Strong business and sales acumen
• Knowledge of Apple products and services
• Knowledge of key Small Medium Business (SMB) industries, business challenges, and trends
• Communication skills
• Organizational and process management skills
• Ability to set priorities
• Responsiveness to customer requests
• Learning skills
• Negotiation skills
• Interpersonal skills
• Customer service skills
• Advanced Apple expertise on mobility adoption and business transformation
• General knowledge of key SMB industries, technology trends, and challenges
• Ability to learn, navigate, and use new tools and systems

Location

• Local community

Work Type

• Full-time

Experience Level

• Extensive business solutions experience with Apple products and services
• Track record of strong performance and results in technology or business solutions sales

About the Company

• Apple Retail is where the best of Apple comes together.
• We bring our expertise to help people do what they love, delivering an only-at-Apple experience.
• We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.