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About the Role

We’re seeking warm, outgoing individuals to serve as Guest Experience Ambassadors—the first point of connection for our guests. In this role, you’ll create memorable experiences through genuine hospitality, strong presence, and attention to detail. Ambassadors shape the guest experience from the moment of arrival. Your ability to welcome, guide, and support guests ensures each visit feels smooth, engaging, and well-coordinated.

Responsibilities

Greet and welcome guests in a friendly and professional manner.
Provide information and answer questions clearly and confidently.
Guide guests through the start of their experience and offer directions as needed.
Address guest inquiries and resolve concerns efficiently.
Share relevant updates on events, programming, and offerings.
Communicate with team members to ensure smooth service flow.
Share guest feedback with management.
Support team needs and adapts to changing priorities.
Follow safety procedures to ensure a secure environment for guests and staff.

Requirements

Strong communication and interpersonal skills
A service-oriented mindset with a professional demeanor
Ability to stay organized and responsive in a fast-paced setting
A friendly and approachable presence
Flexibility to work outdoors, evenings, weekends, and holidays
Fluency in English; additional languages are a plus
Experience in hospitality or customer-facing roles preferred
Background in guest engagement, entertainment, or high-touch service environments is a plus
Ability to stand and walk for extended periods
Ability to lift 10–20 lbs. as needed

Skills

Communication
Interpersonal skills
Service-oriented mindset
Professional demeanor
Organization
Responsiveness
Approachable presence
Flexibility
English fluency
Additional languages

Work Type

Seasonal
Temporary
Part-time

Salary/Compensations

$20—$20 USD

Benefits

Career Growth opportunities
Learning & Development programs
Talent recognition programs
Paid Time Off (pro-rated for part-time/temporary)
Bonuses for employee and client referrals
Medical
Dental
Vision
HCFSA
DCFSA
HSA
Commuter Transit and Parking Pre-Tax Plans
Supplemental Life Insurance
Accident Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
Legal Program
Identify Theft Protection
Pet Discounts
Pet Insurance
Group Home and Auto Insurance
EAP
Short Term Disability
Life Insurance
Education Discounts
401k w/ matching
Entertainment Discounts

About the Company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries.
Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

Equal Opportunity

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.