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About the Role

The Shredding Technician is responsible for providing industry-leading service to clients by aiding Drivers and Lead Drivers with document destruction needs. This role is integral to maintaining goodwill and building trust with clients, acting as the face of WM Healthcare Solutions (WMHS) and upholding company policies, standards, and values.

Responsibilities

• Operates company equipment safely and efficiently to minimize risk of injury and equipment damage.
• Maintains high security when emptying consoles, ensuring all documents are retrieved, bags are placed, and consoles are securely locked.
• Services customer locations with minimal interruption to their business using a hand-held device.
• Transports documents at client locations to a centralized area for destruction.
• Maintains a clean and safe working area.
• Conducts daily check-ins with the Transportation Supervisor/Manager to review service completion and efficiencies.
• Understands and implements all Corporate and Document Management division policies and procedures impacting job responsibilities.
• Follows all safety requirements as outlined in corporate policies.
• Maintains a responsible approach to all security and safety matters related to operations, adhering to company policies and procedures.
• Handles and responds to customer problems and inquiries promptly and in the best interest of both the customer and the company.
• Develops and maintains relationships with account contacts and decision-makers to ensure contract renewals and prevent lost business.
• Completes all necessary paperwork accurately as required by company policy.
• Performs other duties and responsibilities as assigned.

Requirements

• High School Diploma or GED (accredited)
• 1 year of Picking/Packing Experience, Customer Service Experience, or Equivalent (Preferred)
• Must be able to obtain a REAL ID or TSA-approved alternative if required for air travel or federal property access.

Skills

• Customer Service
• Document Destruction
• Security Procedures
• Safety Compliance
• Record Keeping
• Client Relationship Management

Location

• On-site

Work Type

• Full-time
• On-site

Experience Level

• Entry Level
• 1 year preferred

Education Level

• High School Diploma or GED

Salary/Compensations

• $21.00 per hour

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability
• Stock purchase plan
• Company matching on 401(k)
• Paid vacation
• Paid holidays
• Paid personal days

About the Company

• WM (formerly Waste Management) is North America's leading provider of comprehensive environmental solutions.
• WM provides collection, recycling, and disposal services to millions of customers throughout the U.S. and Canada.
• The company has innovative infrastructure and capabilities in recycling, organics, and renewable energy.
• WM has the largest disposal network and collection fleet in North America.
• WM is the largest recycler of post-consumer materials.
• WM is a leader in the beneficial use of landfill gas.
• WM operates the most landfill gas-to-electricity plants in North America.
• WM's fleet includes over 12,000 natural gas trucks.
• Healthcare Solutions provides collection and disposal services of regulated medical waste and secure information destruction services in the U.S., Canada, and Western Europe.

Equal Opportunity

• WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
• WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.