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About the Role

This role involves completing closing duties, maintaining work areas, and ensuring a clean and professional environment. It requires adherence to company policies, safety procedures, and delivering excellent guest service.

Responsibilities

• Complete closing duties, including storing reusable goods, breaking down goods, cleaning equipment and areas, returning equipment, locking refrigerators, restocking items, turning off lights, locking doors, and completing the daily cleaning checklist.
• Set up, stock, and maintain work areas.
• Inspect the cleanliness and presentation of china, glass, and silver prior to use.
• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
• Follow all company and safety and security policies and procedures.
• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Read and visually verify information in a variety of formats.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested by Supervisors.

Requirements

• Adherence to company and safety and security policies and procedures.
• Ability to report accidents, injuries, and unsafe work conditions.
• Completion of safety training and certifications.
• Maintenance of a clean and professional uniform and personal appearance.
• Maintenance of confidentiality of proprietary information.
• Protection of company assets.
• Ability to welcome and acknowledge guests according to company standards.
• Clear and professional communication skills.
• Appropriate telephone etiquette.
• Ability to develop and maintain positive working relationships.
• Ability to support team goals.
• Ability to listen and respond appropriately to employee concerns.
• Adherence to quality expectations and standards.
• Ability to read and visually verify information in various formats.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Ability to grasp, turn, and manipulate objects requiring fine motor skills and hand-eye coordination.
• Ability to move over sloping, uneven, or slippery surfaces and on stairs.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Skills

• Clean-as-you-go procedures
• Communication skills
• Teamwork
• Problem-solving

About the Company

• W Hotels’ mission is to Ignite Curiosity, Expand Worlds.
• W Hotels is a place to experience life.
• W Hotels is here to open doors and open minds.
• W Hotels is constantly inspired by new faces and new experiences.
• A tuned-in, up-for-anything spirit is at the core of W Hotels.
• W Hotels is renowned for reinventing the norms of luxury around the globe.
• Whatever/Whenever is the culture and service philosophy that brings guests’ passions to life.
• W Hotels seeks individuals who are original, innovative, and always looking towards the future of what’s possible.
• Joining W Hotels means joining a portfolio of brands with Marriott International.
• Marriott International provides an environment where associates can do their best work, begin their purpose, belong to an amazing global team, and become the best version of themselves.

Equal Opportunity

• Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• Marriott International actively fosters an environment where the unique backgrounds of associates are valued and celebrated.
• The rich blend of culture, talent, and experiences of associates is Marriott International’s greatest strength.
• Marriott International is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.