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About the Role
Spectrum Storage Group is the UK’s leading omnichannel self-storage platform, formed through the merger of Storebox Self Storage and LOVESPACE. This role focuses on delivering new customer growth by converting leads, maintaining high customer service standards, and sharing customer insights to improve products and marketing.
Responsibilities
- Manage and convert inbound and outbound leads via phone and email.
- Deliver excellent customer service.
- Achieve set daily KPIs and targets.
- Generate positive customer feedback and 5-star reviews.
- Follow relevant processes, templates, and scripts for consistency.
- Advocate for the customer and recommend improvements based on insights.
Requirements
- An entrepreneurial self-starter with a can-do attitude.
- Ability to develop rapport with customers and colleagues.
- Excellent verbal and written communication skills.
- Demonstrate active listening.
- Ability to work a flexible shift pattern, including some weekend work.
Skills
- Lead conversion
- Customer service
- Communication
- Active listening
- Sales
Location
- UK
Work Type
- Full-time
Experience Level
- Entry-level
Benefits
- Bonus structure
- Staff discounts on services
- Access to Perks at Work programs
- Summer, winter, and social parties
- Office events (e.g., Cake Wednesdays, after-work socials)
About the Company
- Spectrum Storage Group is the UK’s leading omnichannel self-storage platform, formed in 2024 by the merger of Storebox Self Storage and LOVESPACE.
- Storebox operates 29 indoor and outdoor container sites across the UK and Ireland, utilizing automated technology for efficient customer experiences.
- LOVESPACE is the UK and Ireland’s largest by-the-box storage operator, offering smart technology to simplify storage and removal services.
- LOVESPACE collects, securely stores, and returns items anywhere in the UK, offering nationwide home and business removals.