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About the Role

As a Universal Banker, you will provide a full range of banking services to retail customers, handling both transactional and non-transactional processes. This role offers more personal banking options while still providing traditional services and assists in reaching branch goals.

Responsibilities

• Process all banking transactions including deposits, withdrawals, transfers, check cashing, money orders, selling money orders, gift and bank checks, loan payments, and safe deposit box rentals using online terminals.
• Open new deposit and checking accounts, explain products, and handle deceased accounts.
• Assist with file maintenance and documentation of daily platform work.
• Assist customers with safe deposit boxes, answer inquiries, and explain products and services, including CD renegotiations.
• Discuss personal financial needs with customers and recommend suitable bank products and services.
• Cross-sell bank products and services.
• Interact with other bank departments as required.
• Service customers in person or via telephone to answer inquiries, resolve problems, and ensure customer satisfaction.
• Explain the features and benefits of online banking.
• Prepare daily proof sheets and assist with end-of-day branch closing procedures, including consolidation sheets and document imaging.
• Maintain accurate customer and account records.
• Maintain and update safe deposit box records, back office work, order checks, and maintain branch files.
• Make referrals to Wealth Management, First Jersey Title, Mortgage Origination, and other bank departments.
• Perform other job-related duties as assigned.

Requirements

• High school diploma required; Bachelor's degree in Accounting, Business, or Finance is preferred.
• 1-2 years of retail or customer service experience required.
• Interpersonal, time management, organizational, and PC skills are a must.
• Excellent verbal and written communication skills required.
• Ability to work weekends as needed or scheduled.
• Ability to lift up to 20 lbs.
• Candidates must attend mandatory training; continued employment is contingent upon passing training classes.

Skills

• Independent and highly motivated self-starter
• Results oriented with proven track record to motivate self and others to accomplish objectives
• Dedicated, enthusiastic, and driven with a strong work ethic
• Collaborator and team player, translating knowledge and experience into strong and productive relationships
• Ability to deliver a seamless experience to the customer

Location

• Northfield Bank location (anticipated to rebrand as Columbia Bank in early 2027)

Work Type

• Full-time
• Part-time training (10 business days)

Experience Level

• 1-2 years

Education Level

• High school diploma
• Bachelor's degree in Accounting, Business, or Finance preferred

Benefits

• Contributory Medical, Dental, Vision and Rx
• Bonus programs
• Employee Stock Option Program (ESOP)
• Life Insurance, Long Term Disability and Accidental Death and Dismemberment (LTD&AD&D)
• Paid Time Off (PTO) including Personal and Vacation Time
• Paid Sick Time
• Bank Holidays
• 401k program participation

About the Company

• Northfield Bank became a division of Columbia Bank on July 20, 2026.

Equal Opportunity

• Columbia Bank and its affiliates is an Equal Opportunity Employer, including individuals with disabilities and veterans.