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About the Role

We are seeking a Community Manager who is deeply immersed in social media culture. This role involves collaborating with clients, creatives, and strategists to manage social content, foster community engagement, and maintain a dynamic brand presence across various platforms. The ideal candidate is detail-oriented, an excellent communicator, and comfortable adapting quickly to cultural shifts.

Responsibilities

• Manage daily community engagement and customer service across comments, UGC, and DMs/inbox for Big Spaceship’s own channels and multiple brands, responding in unique brand voices.
• Escalate complaints to customer affairs and direct FAQ traffic to the website.
• Perform active community management 5 days/week, with expected weekend work based on conversation volume.
• Publish content across Facebook, Instagram, TikTok, Threads, YouTube, and other channels using social media publishing tools and native platform features.
• Monitor trends, memes, and cultural moments in real time, pursuing reactive opportunities and proactive creative ideation.
• Provide brand-appropriate responses to cultural moments.
• Stay up to date with monitoring and social listening, compiling regular reports that analyze community engagement metrics.
• Source, interact with, and collect compelling UGC that aligns with the brand identity.
• Translate on- and off-channel comment and conversation data into clear insights and actionable recommendations.
• Build decks that spotlight successes and surface growth opportunities.
• Collaborate with Strategy and Creative teams to implement channel strategies & social personas.
• Report on sentiment and stay current on platform updates.
• Maintain owned channel profiles, including descriptions and account hygiene.
• Own the success of client accounts and build strong relationships.
• Foster and grow communities for large brands.
• Manage client accounts.
• Use AI tools to streamline reporting, monitoring, and other repetitive workflows.
• Adjust engagement strategy based on social performance data and analytics.

Requirements

• 1-4 years of experience as a Community Manager or similar role, with a strong focus on community engagement and trend response.
• Comfortable in a client-facing role.
• Excellent, adaptable writing skills, able to shift tone and voice across brands, platforms, and audiences.
• Strong organizational skills, able to manage multiple projects simultaneously.

Skills

• Social media publishing tools
• Social media management
• Community engagement
• Trend response
• Client-facing communication
• Writing
• Organizational skills
• Multitasking
• AI tools for workflows
• Social performance data/analytics
• Pop culture knowledge
• Multicultural fluency (plus)
• Second-language proficiency (plus)

Location

• Remote

Work Type

• Full-time

Experience Level

• 1-4 years

Salary/Compensations

• $75,000 - $100,000

About the Company

• At Big Spaceship, we're explorers, not settlers. We partner with ambitious brands ready to venture into new territory, push creative boundaries, and lead rather than follow.
• We're a full-service creative shop built for brands that want to break new ground.
• Our diverse team of entrepreneurial spirits, creative minds, and makers brings bold ideas to life for some of the world's most innovative and culturally connected brands.
• If you thrive on exploration, creative risk-taking, and charting new paths, you belong here.