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About the Role

Bedrock's Leasing Consultants are essential to the property's overall success, supporting day-to-day operations and ensuring resident satisfaction. The role focuses on meeting leasing and financial goals while delivering excellent customer service.

Responsibilities

• Effectively manage the community's reputation via social media, direct communication, and marketing.
• Serve as the primary communicator to prospects, residents, vendors, and the market.
• Continuously learn and seek ways to improve traffic, leasing, and total income.
• Provide exemplary customer service to all residents, proactively solving issues and creating a warm, welcoming environment.
• Abide by federal fair housing standards and all other applicable laws.
• Develop professional skills, seeking continual growth and learning from mistakes.
• Embody company policies and procedures in all interactions.
• Present a professional image and effectively represent the company to residents, vendors, and owners.
• Operate computers and other technological devices on site.
• Represent the community on the phone and in written communication.
• Greet residents, maintain a neat office, and serve as a point of contact.
• Complete prospective resident tours, showcasing the property with pride.
• Resolve issues in a timely manner with a focus on customer service.
• Respond to issues outside of normal work schedule when required to ensure resident safety and satisfaction.
• Drive property performance by participating in resident events, marketing the property, and focusing on resident retention.
• Perform all other duties as assigned.

Requirements

• Work with passion and take pride in what you do.
• Be an effective listener who offers helpful solutions.
• Possess great energy, enjoy challenges, and constantly set and reach new goals.
• Work alongside the Community Director in achievement of property goals.
• Frequently sit, stand and walk.
• Regularly required to talk or hear.
• Frequently required to use hands or fingers to handle or feel objects, tools or controls.
• Occasionally required to climb or balance, stoop, kneel, crouch or crawl.
• Occasionally lift and/or move up to 25 pounds.
• Vision abilities to include close vision, distance vision, peripheral vision and the ability to adjust focus.
• Ability to withstand seasonal cold and heat of the outdoors is necessary.

Skills

• Social media management
• Direct communication
• Marketing
• Customer service
• Problem-solving
• Teamwork
• Goal setting
• Technological proficiency

Location

• Onsite

Work Type

• Full-time

Experience Level

• 1 year of multi-family property management experience preferred
• Previous Leasing experience preferred
• Previous experience working with a team to meet success

Education Level

• Customer Experience Specialists or related fields encouraged to apply

About the Company

• Bedrock Property Management is not an ordinary property management group, priding itself on doing business with smarts while being unexpected.
• The company thrives on showing investors, customers, and residents that property development & management doesn't have to be boring.
• Bedrock focuses on providing the best service to residents and owners.
• The company's highest mission is the relentless focus on genuine care and standards of excellence for residents, guests, and clients.
• The common purpose is to make a meaningful impact in the lives of others through selfless service.
• Core Values: Win As One, By Any Means, Continual Growth, Be Clear, Be Kind.
• Bedrock aims to create a different kind of company where employees are pushed to accomplish more than they ever thought possible.
• Bedrock promises to never be ordinary.

Equal Opportunity

• Bedrock Property Management is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
• We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.