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About the Role

Bedrock's Community Directors are essential to the property's overall success, leading day-to-day operations while ensuring resident satisfaction. This role oversees property staff, vendor relations, property maintenance, financial reporting, and leasing and financial goals.

Responsibilities

• Oversee property staff and manage vendor relations.
• Ensure timely property maintenance and resolve issues.
• Provide financial reporting and oversee leasing and financial goals.
• Provide exemplary customer service to residents, proactively solving issues.
• Create a warm and welcoming environment for all residents.
• Steward the financial management of the community by creating, reviewing, and submitting required daily and weekly reports.
• Ensure all team members abide by federal fair housing standards and all other applicable laws.
• Mentor team and staff, inspiring them to give their best and develop professional skills.
• Provide guidance on company policies and procedures.
• Communicate company requirements and announcements.
• Operate computers and other technological devices on site.
• Maintain resident files in electronic and/or hardcopy format with utmost confidentiality.
• Train and supervise onsite staff in accordance with company policies and procedures.
• Model core values in all interactions.
• Drive property performance by participating in resident events, marketing the property, and focusing on resident retention.
• Perform all other duties as assigned.

Requirements

• Minimum (2) years of multi-family property management experience required.
• Previous experience leading a team to meet success through positive motivation, goal setting, and accountability.
• Frequently sit, stand and walk.
• Regularly required to talk or hear.
• Frequently required to use hands or fingers to handle or feel objects, tools or controls.
• Occasionally required to climb or balance, stoop, kneel, crouch or crawl.
• Occasionally lift and/or move up to 25 pounds.
• Vision abilities to include close vision, distance vision, peripheral vision and the ability to adjust focus.
• Ability to withstand seasonal cold and heat of the outdoors is necessary.

Skills

• Exceptional verbal and written communication skills.
• Outstanding organizational skills.
• Passion for chasing excellence and providing exemplary customer service.
• Ability to meet targeted revenue goals by exceeding occupancy budgets, improving resident retention, and monitoring financial performance.
• Ability to effectively manage staff, operations, and financial performance.
• Ability to be the primary representative of EPM to residents, vendors, and employees.
• Proactive attention to detail.
• Ability to offer helpful solutions.
• Great energy, enjoy challenges, and constantly set and reach new goals.

Location

• Onsite

Work Type

• Full-time

Experience Level

• Minimum 2 years of multi-family property management experience
• Previous Community Manager or Property Manager experience preferred

About the Company

• Bedrock Property Management is not an ordinary property management group, priding itself on doing business with smarts while being unexpected.
• The company thrives on showing investors, customers, and residents that property development & management doesn't have to be boring.
• Bedrock focuses on providing the best service to residents and owners.
• The relentless focus on genuine care and standards of excellence for residents, guests, and clients is the highest mission.
• The common purpose is to make a meaningful impact in the lives of others through selfless service.
• Core Values: Win As One, By Any Means, Continual Growth, Be Clear, Be Kind.
• Bedrock is creating a different kind of company, promising to never be ordinary.
• At Bedrock, employees will be pushed to accomplish more than they ever thought possible and challenged to achieve more and find better ways to do their best work.

Equal Opportunity

• Bedrock Property Management is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
• We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.