Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Bedrock's Assistant Community Directors are essential to the property's overall success, supporting day-to-day operations while ensuring resident satisfaction. This role involves assisting in vendor relations, ensuring timely property maintenance, providing data for reporting and financial oversight, and helping to meet leasing and financial goals.

Responsibilities

• Provide exemplary customer service to all residents, proactively solving issues and creating a warm and welcoming environment.
• Assist in the financial management of the community by creating required daily and weekly reports.
• Abide by federal fair housing standards and all other applicable laws.
• Develop professional skills, seeking continual growth and learning from mistakes.
• Embody company policies and procedures in all interactions.
• Present a professional image and effectively represent the company to residents, vendors, and owners.
• Operate computers and other technological devices on site, including security systems, cameras, copiers, scanners, and printers.
• Complete consistent and compliant resident files onsite in either electronic and/or hardcopy format.
• Resolve issues in a timely manner with a focus on customer service.
• Respond to issues outside of normal work schedule when required to ensure the safety and satisfaction of residents.
• Drive property performance by participating in resident events, marketing the property, and focusing on resident retention.
• Perform all other duties, as assigned.

Requirements

• Minimum (1) year of multi-family property management experience required.
• Previous Leasing, Property Manager, or Community Manager experience preferred.
• Customer Experience Managers or related fields encouraged to apply.
• Previous experience leading a team to meet success through positive motivation, goal setting, and accountability.
• Frequently sit, stand and walk.
• Regularly required to talk or hear.
• Frequently required to use hands or fingers to handle or feel objects, tools or controls.
• Occasionally required to climb or balance, stoop, kneel, crouch or crawl.
• Occasionally lift and/or move up to 25 pounds.
• Vision abilities to include close vision, distance vision, peripheral vision and the ability to adjust focus.
• The noise level in the work environment is usually moderate.
• Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary.
• Travel up to 10% of the time.

Skills

• Exceptional verbal and written communication skills to liaise effectively with team members, leadership, and residents.
• Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently.
• A passion for chasing excellence and providing exemplary customer service.
• Meet targeted revenue goals by exceeding occupancy budgets, improving resident retention, and monitoring the property's financial performance.
• Effectively manage staff, operations, and financial performance of your community.
• Be a positive representative of BEDROCK to residents, vendors, and employees.
• Proactive attention to detail, searching constantly for ways to improve your property.
• Be an effective listener who offers helpful solutions.
• Possess great energy, enjoy challenges, and constantly set and reach new goals.
• Work alongside the Community Director in achievement of property goals.

Experience Level

• Minimum (1) years of multi-family property management experience required.
• Previous Leasing, Property Manager, or Community Manager experience preferred.

About the Company

• At Bedrock Property Management, we do things a little differently. We're not your ordinary property management group and pride ourselves on doing business with smarts while being unexpected.
• We thrive on showing investors, customers, and residents that property development & management doesn't have to be boring.
• Bedrock focuses on providing the best service to our residents and our owners!
• The relentless focus on genuine care and standards of excellence for our residents, guests, and clients is our highest mission.
• Our common purpose is to make a meaningful impact in the lives of others through selfless service.
• Our Core Values: Win As One, By Any Means, Continual Growth, Be Clear, Be Kind.
• We're creating a different kind of company at Bedrock.
• We promise we will never be ordinary, which we hope you can see by this job description.
• At Bedrock, you will be pushed to accomplish more than you ever thought possible.
• You will be challenged by your team leader and your peers to achieve more and to find better ways and do your best work.
• If you believe in yourself, enjoy a challenge, and appreciate working with exceptional people, then Bedrock could very well be the last company you ever work for.

Equal Opportunity

• Bedrock Property Management is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
• We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.