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About the Role

Assist families and individuals toward economic and social self-sufficiency through goal development, individualized support, and links to community resources.

Responsibilities

• Provide all services in alignment with the Head Start Parent Family and Community Engagement Framework.
• Operate from a strength-based model implementing the Family Development philosophy.
• Develop relationships with parents and structure services to encourage trust and respectful, ongoing two-way communication.
• Provide service orientations for assigned families.
• Provide parents with information about the importance of their child’s regular attendance and partner with them to promote consistent attendance.
• Ensure each assigned family has an up to date Family Development Plan.
• Help families achieve identified individualized family engagement outcomes.
• Facilitate coordination and integration of services across all internal and external service providers.
• Maintain awareness of community resources and make appropriate referrals with follow-up.
• Maintain contact (minimum of monthly) with each customer using methods based on customer comfort and need urgency.
• Regularly assess, monitor, and report customer progress toward individual goal and outcome achievement.
• Conduct contract specific required screenings and assessments.
• Administer Family Scales/Matrix assessments and reassessments.
• Deliver Life Skills Training within the home environment and group settings.
• Work with families to promote parent involvement in their children’s education to support academic success.
• Promote asset-based thinking, including Financial Social Work model through development and implementation of a personal spending plan.
• Meet OCFS training requirements and maintain training log.
• Provide care and supervision of children on an as-needed basis.
• Participate in service enrollment and recruitment strategies.
• Promote agency mission.
• Maintain confidentiality and comply with the code of ethics.
• Maintain consistent professional customer service.
• Incorporate integrated service delivery model while promoting self-sufficiency in job performance.
• Other duties as designated by supervisor.

Requirements

• Security Clearance Lv. 6 V, A, C, R
• Adheres to all policies and procedures.
• Gathers appropriate documentation and tracks outcomes.
• Participates in organizational committee structures as appropriate.
• Participates in organizational and divisional management systems.
• Ability to lift up to and including 10-25 pounds of physical effort.
• Flexible in work schedule.
• Obtain Financial Social Work (FSW) training within 6 months of employment.
• Must be able to provide consistent even-tempered customer service at all times.
• Completes all required NYS background clearances.
• Pre-employment physical exams and TB Testing.
• Valid Driver’s license.
• Reliable transportation.
• Authorized Driver of a COI Vehicle.
• Ability to travel throughout the county.
• Pre-employment drug and alcohol testing required; subject to random drug and alcohol testing for cause.
• Works compassionately with a diverse population.
• Experience navigating community programs.

Skills

• Strong interpersonal skills
• Strong communication skills
• Strong engagement skills
• Strong customer relations skills
• Strong computer skills, including word processing, data entry, and spreadsheet in a windows environment
• Familiarity with Google docs
• Strong teaming skills
• Bilingual (Spanish) preferred

Location

• Remote

Work Type

• Full-time
• Onsite

Experience Level

• 2 years of Case Management experience required

Education Level

• Associate’s Degree in Human Services or Applied Science required
• Bachelor’s Degree preferred

Salary/Compensations

• $20.71 per hour

About the Company

• Operate from a strength-based model implementing the Family Development philosophy.
• Promotes agency mission.