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Tailor your resume to this Customer Service Representative (Part-Time) - Day Shift role.
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About the Role
The Customer Service Representative role at XPO involves assisting customers with inquiries, tracing shipments, providing rate quotes, and handling billing and invoicing questions. This position also includes performing general clerical duties and processing freight documentation for customer resolution.
Responsibilities
- Bill shipments according to applicable tariffs and pricing agreements
- Recognize and resolve documentation errors
- Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
- Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
- Process over, short, and damaged freight and related documentation for customer resolution
- Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery
Requirements
- 2 years of customer service experience
- Strong computer, typing and 10-key skills
- Experience with Microsoft Office
- Available to work a variety of shifts, including days, evenings, nights and weekends
- Transportation experience
- All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
Skills
- Customer service
- Computer skills
- Typing skills
- 10-key skills
- Microsoft Office
- Transportation experience
- Verbal communication skills
- Written communication skills
Work Type
- Full-time
Experience Level
- 2 years of customer service experience
Salary/Compensations
- $25.19 to $28.98 per hour. Pay is on an annual step progression. Actual compensation may vary due to factors such as experience and skill set.
Benefits
- Competitive and comprehensive benefits options available for those scheduled to work 30 hours or more/week
About the Company
- XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets.
- At XPO, we look for employees who like a challenge and can communicate effectively in all situations.
- We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO.
- If you’re looking for a growth opportunity, join us at XPO.
Equal Opportunity
- We are proud to be an Equal Opportunity employer.
- Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.