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About the Role

The HR Operations Manager owns the compliance, administration, and infrastructure of the human resources function at CPNYC. This role is accountable for regulatory clearance and audit readiness across all program sites, oversight of payroll and administration of Paycom, benefits and leave administration, compensation administration, employee relations, and policy and records management. CPNYC operates in one of the most heavily regulated staffing environments in the nonprofit sector. This position partners closely with the Talent Acquisition Manager to strengthen workplace culture and employee retention.

Responsibilities

Own the end-to-end pre-employment clearance process for all staff, interns, and volunteers with youth contact.
Maintain audit-ready personnel files meeting DYCD contract, DOHMH, and OMH requirements across all sites.
Track licensure, credentialing, and supervision documentation for the Article 31 mental health clinic team.
Administer annual and new hire compliance training, and track completion and renewal of mandated reporter training, CPR and First Aid certification, and all other required certifications.
Serve as the primary point of contact for personnel-related audits and monitoring visits, and prepare responses and corrective action plans as required.
Maintain knowledge of industry trends and employment legislation and ensure organizational compliance with federal, state, and local legislation pertaining to all personnel matters.
Serve as system administrator and owner of Paycom, the organization’s human resources and payroll system of record.
Oversee end-to-end payroll processing in Paycom for all full-time, part-time, seasonal, and clinical staff across both sites.
Own timekeeping administration in Paycom, including time and attendance configuration, pay rules, schedule and accrual setup, approval workflows, and resolution of exceptions.
Review and approve payroll registers prior to transmission, and partner with Finance on funding, reconciliation, and accurate allocation of personnel costs.
Maintain payroll compliance, including wage and hour requirements, overtime, pay frequency, wage notices and statements, required deductions, garnishments, and year-end reporting.
Serve as the escalation point for employee payroll and timekeeping inquiries, and train managers and staff on Paycom.
Produce accurate personnel data and reporting for leadership, board, and grant reporting requirements.
Build and maintain relationships with CPNYC brokers, and administer health, dental, vision, life insurance, and 403B plans.
Administer all leave programs, including Family and Medical Leave Act leave, New York Paid Family Leave, New York State and New York City sick and safe leave, disability, and organizational leave policies.
Administer workers compensation claims and unemployment insurance responses.
Assist executive management in the annual review, preparation, and administration of the organization’s wage and salary program.
Implement HR policies and procedures consistently across all program sites.
Manage employee relations and corrective action processes, and conduct and document workplace investigations.
Work directly with department managers to assist them in carrying out their responsibilities on personnel matters.
Maintain and update the employee handbook and all HR policies in compliance with federal, New York State, and New York City law.
Own records retention, confidentiality standards, and access controls for all personnel information.
Manage offboarding administration, including final pay, benefits continuation, and records closure.
Participate in weekly team meetings with the Chief Executive Officer, Chief People Officer, and Program leadership.
Other duties as assigned based on department and/or organizational need.

Requirements

Bachelor’s in Human Resource Management, Business Administration, or a related field.
Five (5) or more years of progressive human resources generalist or operations experience, including hands-on benefits and leave administration.
Working knowledge of federal, New York State, and New York City employment law.
Demonstrated experience administering an HRIS and overseeing full-cycle payroll processing.
Experience supporting a multi-site workforce that includes part-time, seasonal, or variable-hour staff.
Direct experience with OCFS, DYCD, DOHMH, or OMH clearance and compliance requirements strongly preferred.
Great attention to detail, excellent written and verbal communication skills.
Excellent organizational discipline, with the ability to manage multiple compliance deadlines simultaneously.
Relevant experience working with confidential information; extremely high reliability and integrity.
Excellent team player and open to working in a fluid, fast paced environment with the ability to be flexible and adjust to competing demands.
All CPNYC staff must successfully complete pre-employment clearance requirements prior to their start date, including a Statewide Central Register database check, a Justice Center Staff Exclusion List check, and fingerprint-supported criminal history screening.
Mandated reporter training is required of all staff.
Employment is contingent upon satisfactory completion of these requirements.

Skills

Paycom administration experience strongly preferred
SHRM-CP, SHRM-SCP, PHR, or SPHR is a plus

Location

Brooklyn, NY
Bronx, NY

Work Type

Full Time
Hybrid, on-site 80% of the time

Experience Level

Five (5) or more years of progressive human resources generalist or operations experience
Non-profit experience preferred

Education Level

2 Year Degree
Master’s in Human Resources or a related field is a plus

Salary/Compensations

$70,000.00 - $75,000.00 Salary/year

Benefits

health
dental
vision
life insurance
403B Plan

About the Company

Children of Promise, NYC's (CPNYC) reimagines a just society that values the purpose of every child impacted by mass incarceration and removes barriers to create opportunities for children to thrive and achieve their full potential.
CPNYC's mission is to support and advocate for the children of incarcerated parents while speaking out against root causes that affect the communities we serve, including systemic racism, poverty, and bias in our nation's criminal justice system.
CPNYC has successfully developed an innovative model, the only one of its kind in New York City, which co-locates a licensed mental health clinic and children's centers in Bedford Stuyvesant, Brooklyn, and the South Bronx.
CPNYC provides an array of youth development programming and services tailored to each child's individual strengths and challenges and fosters a unique uplifting environment to foster hope and resilience.

Equal Opportunity

Children of Promise, NYC is an Equal Opportunity/Affirmative Action Employer.
All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.
We are committed to a diverse, socially just, and welcoming work environment and people of color, people with varying abilities, and people of all sexual orientations and gender identities are especially encouraged to apply.