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About the Role

As a Supervisor at JD Sports, you will play a key role in supporting the smooth running of the shop floor and delivering high service standards. You will lead by example, guide colleagues, and help maintain strong customer service, presentation, and store performance, while also supporting daily operational tasks.

Responsibilities

• Deliver excellent JD service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with JD’s brand expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Requirements

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills with the confidence to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
• Passion for retail, strong product and trend awareness, and the ability to promote JD Group values.
• Energetic, hands-on leader who thrives in a busy, fast-moving store environment.
• Confident problem-solver with strong customer-resolution skills.
• Interest in visual merchandising and product presentation.
• Team-focused mindset with a positive, supportive approach.

Skills

• Customer Service
• Sales Support
• Visual Merchandising
• Operational Management
• Team Leadership
• Communication
• Problem-Solving

Location

• Onsite

Work Type

• Full-time

Experience Level

• Supervisor
• Team Leader

Benefits

• Incremental Holiday Allowance
• Staff Discount on qualifying purchases across Group retail stores and online
• Exclusive Colleague Bike Discount scheme
• Discounted Gym membership
• Personal development opportunities to learn and develop at work
• Access to Apprenticeships and accredited qualifications

About the Company

• At JD, we don’t just sell sneakers and outdoor gear, we set trends, break boundaries, and build communities.
• We’re fast-paced, fearless, and unapologetically ambitious.
• We celebrate authenticity, thrive on collaboration, and never stop pushing forward.
• We are proud to be an equal opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered.
• We celebrate the diversity of our teams and strive to ensure that all colleagues regardless of background, identity, or lived experience can thrive and contribute meaningfully.
• As a part of our successful and continually evolving company, you’ll be encouraged to embrace and uphold our strategic priorities: putting people first, at the forefront of digital innovation, staying deeply attuned to our customers, and pursuing operational excellence.
• We are always exploring new avenues for growth, and we welcome individuals who are passionate about making a positive impact every day.

Equal Opportunity

• We are proud to be an equal opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered.
• We celebrate the diversity of our teams and strive to ensure that all colleagues regardless of background, identity, or lived experience can thrive and contribute meaningfully.