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About the Role

Responsible for the management and supervision of all assigned areas, ensuring adherence to company policies regarding customers, associates, and merchandising. This role involves learning all phases of store operations and leading the entire store operation in the absence of the Store Manager to maintain company standards.

Responsibilities

• Lead all Company Best Practices and maximize productivity.
• Analyze Store reports to evaluate controllable expenses and overall Store performance.
• Communicate any variances to Company standards to the Store Manager.
• Ensure proper scheduling of Associates to meet business objectives.
• Ensure compliance with all State, Local and Federal regulations.
• Ensure scheduling and completion of all Associate cleaning tasks.
• Accept special assignments as directed by Leadership.
• Manage payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting.
• Assist in recruiting, hiring, training and developing non-exempt Associates.
• Ensure compliance of Ross personnel policies and procedures.
• Assist with Associate Relations issues by communicating any incidents to the Store Manager or District Manager.
• Assist in the management of and continuous monitoring of actual expenditures to be within budget.
• Control payroll hours to plan, as the primary controllable expense, and adjust to current business trends.
• Ensure all Associates understand and can execute emergency operating procedures.
• Maintain adherence to Company safety policies and ensure the safety of Associates and Customers.
• Assist in the facilitation of monthly safety meetings.
• Treat all Customers, Associates, and other leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism at all times.
• Recognize Associates using Company recognition programs.
• Execute Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
• Supervise and coach Retail Associates in providing efficient and friendly service.
• Represent and support the Company brand at all times.
• Maintain and model a professional appearance, in accordance with the Company Dress Code.
• Reinforce the Company Dress Code at all times.
• Manage Store to ensure a clean, neat, easy to shop environment.
• Maintain a high standard of housekeeping.
• Ensure recovery, sizing and markdowns are completed to Company standards.
• Ensure merchandise is presented and organized according to Company merchandising guidelines.
• Urgently manage merchandise processing to the sales floor within the expected Company timeframe.
• Assist with training Associates on Loss Prevention awareness and Store shortage goals.
• Safeguard confidential information, cash and credit card information and merchandise.
• Understand and comply with the Loss Prevention Awareness Program.
• Maintain a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
• Assist in leading the annual inventory process including preparation and execution of inventory guidelines.
• Monitor mark-out-of-stock policy to ensure proper administration.
• Ensure Public View Monitor (PVM) system is maintained properly.

Requirements

• Two or more years of Store or Assistant Store Manager experience in a retail environment.
• Must demonstrate the ability to supervise, motivate and communicate positively to Store Associates at all levels.
• Ability to handle multiple tasks, prioritize those tasks, give direction and follow through to completion.
• Ability to set priorities and exercise independent judgment.
• Maintain high quality of Customer service.
• Fluency in English.
• Ability to work evenings and weekends.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to use all Store equipment, including PDTs, registers and PC as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.

Skills

• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Experience Level

• Two or more years of Store or Assistant Store Manager experience

About the Company

• Ross is an equal employment opportunity employer.
• We consider individuals for employment or promotion according to their skills, abilities and experience.
• We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce.
• Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

Equal Opportunity

• Ross is an equal employment opportunity employer.
• We consider individuals for employment or promotion according to their skills, abilities and experience.
• We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce.
• Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.