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About the Role

The Global Operational Systems Coordinator ensures the governance, integrity, and continuous improvement of global operational systems and processes. This role supports cross-functional collaboration, drives system efficiency, and ensures alignment with global standards across regional offices by coordinating system updates, supporting end-users, and leading training initiatives.

Responsibilities

• Provide governance and maintenance of Operational systems and process to ensure Local Ops consistently follow global process
• Responsible for the quality and integrity of data in our reservations system
• Coordinate product changes in reservations system as well as passenger notifications of any changes, working closely with Product and Customer Solutions
• Provide support to field operational offices including CEO Managers and CEOs, proactively find efficiencies in systems and process
• Coordinate emergency and last minute bookings and customer information in conjunction with local offices
• Opportunity to visit our global reservations offices in conjunction with a familiarization trip, in order to provide training while also job-shadowing to ensure global consistency
• Work closely with the Product department throughout the year to ensure new + changed tours are accurately updated in our systems
• Be a primary liaison between all stakeholders during critical incidents
• Provide superior service in issue resolution to both our Sales team and worldwide local offices
• Respond to reservations system inquiries and action necessary system maintenance
• Conduct regular reviews of all existing product and systems content
• Collaborate on larger projects with various stakeholders to consistently improve the Operations team and business experience

Requirements

• Superior attention to detail and accuracy
• Driven and motivated by a fast-paced environment, with a willingness to learn and be challenged
• Positive attitude and the desire to be part of a close-knit and effective team
• Exceptional written and oral communication skills
• Advanced organizational, time management and problem solving skills
• Ability to work independently with initiative and the confidence to make decisions
• Ability to adapt to an environment that is subject to constant change
• Thorough, analytical and systematic thought processes
• Solid knowledge of the travel industry
• Travel experience, ideally including having been on a G Adventures trip or other similar form of group travel
• An understanding of and commitment to great customer service
• Understanding of, and identification with, G Adventures’ Core Values

Skills

• Reservations system management
• Data integrity
• Product change coordination
• Customer support
• Training
• Issue resolution
• System maintenance
• Content review
• Project collaboration

Benefits

• Competitive Total Rewards Package, including exclusive travel perks!
• Additional days off, including on your birthday!
• Vacation time for you to recharge
• Enhanced Parental Leave
• Meaningful Employee Recognition Program
• Learning and Growth Opportunities
• Employee Resource Groups

About the Company

• G Adventures is one of the world’s leading small group travel companies.
• Believes that travel isn’t just about where you go — it’s about how it changes you.
• Has been setting out to do things differently for the last 35 years, avoiding cookie-cutter tours, giant buses, and cruise ships.
• Focuses on real human connection and exploring the world with open minds.
• DNA (or GNA) is built on belonging, where bringing your authentic self to work every day is celebrated.
• A place where employees can spread their wings and truly grow into their role.
• Offers the opportunity to work alongside a passionate, talented team excited to produce top-notch work and spread goodness.

Equal Opportunity

• G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment.
• Considers all qualified applicants.