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About the Role

Loews Regency New York Hotel offers careers in a luxury Park Avenue setting on the Upper East Side. Team members support iconic Art Deco style, personalized service and a refined guest experience shaped by more than 60 years of hospitality expertise.

Responsibilities

• Clean all public guest room areas of the hotel as assigned.
• Promote good public relations.
• Report to work as scheduled, in proper uniform, in accordance with the company’s personal appearance standards.
• Consistently maintain a friendly positive attitude that ensures positive guest experience and gives recognition to returning guests.
• Follow and adhere to all policies and procedures as set forth by the Housekeeping Department.
• Follow proper etiquette when communicating over the radio.
• Respond, follow and close HotSOS and other requests when assigned to them by the proper usage of Rexx/ radio.
• Help maintain public rest rooms, hotel lobby levels, ashtrays, elevators and tracks, ice machine areas, stairwells, building entrance and hallways.
• Handle guests with excellent guest relations skills.
• Clean back-of-the-house windows as needed.
• Vacuum guest hallways daily.
• Use proper chemicals when cleaning as described by the department’s procedures.
• Attend all departmental meetings as scheduled.
• Perform all duties in a timely and efficient manner.
• Maintain linen closets clean, stock and organized.
• Bring trash to compactor at the end of the day.
• Wash guest room glassware and deliver to linen closets.
• Bring dirty glassware to housekeeping at the end of the shift.
• Perform all other duties as directed by management that are consistent with the policies and procedures of the company.
• Notify immediate supervisors promptly and fully of all problems or unusual matters of significance.
• Be polite, friendly, and helpful to the guests, management, and fellow team members.
• Attend all appropriate hotel meetings and training sessions.
• Maintain cleanliness and excellent condition of equipment, and work area.
• Execute emergency procedures in accordance with hotel standards.
• Comply with safety regulations and procedures.
• Comply with hotel policies and rules.
• Recycle whenever possible.
• Remain current with hotel information and changes.
• Promote and apply teamwork skills at all times.
• Notify appropriate individual promptly and fully of problems and/or unusual matters of significance.
• Comply with hotel uniform and grooming standards.

Requirements

• Previous experience an asset.
• Able to work as part of a dynamic quality-driven team.
• Basic English language skills.
• Requires extensive standing, walking, lifting and bending.
• Able to push, stand, stoop, bend, and lift items weighing up to 150 pounds repetitively during entire shift.
• Able to work a flexible schedule, including weekends and holidays.
• Must be customer-service oriented and have excellent hospitality skills.

Skills

• Guest relations skills
• Hospitality skills
• Teamwork skills

Location

• New York

Work Type

• Full-time

Experience Level

• Entry Level

Salary/Compensations

• $31.77 to $31.77

Benefits

• Competitive health & wellness benefits
• 401(k) & company match
• Paid Sick Days
• Vacation
• Holidays
• Paid Bereavement
• Paid Pet Bereavement
• Paid Personal Days
• Training & Development opportunities
• Career growth
• Tuition Reimbursement
• Pet Insurance
• Complimentary meals in Team Member Café while working
• Team Member Hotel Rates
• Other discounts
• Perks

About the Company

• Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S.
• Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
• Growth and belonging start here; you’ll be valued for who you are and the goals you have.
• Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Equal Opportunity

• Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.