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About the Role

As a Technical Account Manager, you will bridge the gap between customers, product, and technology. You will be trusted to explain the platform's capabilities to clients and provide feedback to product and engineering teams on future development. The role involves technical ownership of client accounts and building AI-powered solutions for sales and marketing operations.

Responsibilities

• Own the technical relationship for a portfolio of accounts, leading discussion sessions.
• Run innovation workshops with clients, demonstrating AI and Streamhub product capabilities.
• Serve as the primary technical point of contact for customers in Japan and APAC.
• Translate technical and data requirements into actionable briefs for product and engineering.
• Build lasting technical relationships to create trust, reduce churn, and expand partnerships.
• Demonstrate Streamhub's platform to technical and business audiences.
• Develop technical proposals articulating Streamhub's value proposition.
• Share technical knowledge and improve Streamhub's customer engagement.
• Design and implement AI-powered workflows across customer data pipelines, measurement processes, and internal delivery workflows.
• Identify opportunities for AI and large language models to accelerate data integration, quality checking, anomaly detection, and insight generation.
• Monitor and manage customer data pipelines built on Airflow, Kubernetes, and AWS/GCP.
• Evaluate emerging AI tools for customer and team leverage.
• Act as a feedback channel between customers and the product team, translating observations into product proposals.
• Contribute to product direction by synthesizing customer insights into patterns for prioritization.
• Stay ahead of industry trends in audience measurement, AdTech, and AI to inform Streamhub's roadmap.
• Collaborate with engineering and product teams in London and Bangalore for consistent delivery and knowledge transfer.

Requirements

• 5+ years in a B2B technology company with strong technical engagement with enterprise customers (e.g., Technical Account Manager, Solutions Architect, Sales Engineer, Technical Product Manager).
• Proven track record of hitting account management targets or supporting new sales closures.
• At least 2 years of relevant experience in audience measurement, research, advertising, or analytics/technology systems used by media or ad tech companies.
• Ability to listen to customer needs, discuss them internally, and present proposals.
• Basic understanding of Analytics and Data pipeline concepts (ETL, pipelines, APIs, Cloud infrastructure).
• Experience working with small teams.
• Must be able to work permanently in Japan.

Skills

• Technical Account Management
• Solutions Architecture
• Sales Engineering
• Technical Product Management
• Audience Measurement
• Analytics
• Ad Tech
• Data Pipelines
• AI
• Large Language Models
• Airflow
• Kubernetes
• AWS
• GCP
• Communication
• Presentation Skills
• Problem-Solving

Location

• Tokyo (Hybrid)
• Japan

Work Type

• Fulltime Employee
• Hybrid

Experience Level

• 5+ years customer-facing technical engagement
• 2+ years media industry experience

Salary/Compensations

• from 10,000,000 JPY

Benefits

• Eligible for sales related bonus
• Eligible for share options after 1st year
• 28 days paid leave (including public holidays)
• Training budget
• 1-2 training visits to UK and Bangalore offices per year
• Opportunities to publish blogs and be part of cutting edge R&D publications
• National insurance covered

About the Company

• Streamhub is a global analytics platform powering total audience measurement, planning and targeting for TV, audio and streaming services.
• Our mission: make audience data actionable and accessible across the entire media ecosystem.
• We work with broadcasters, streaming platforms and advertising agencies across multiple countries, combining advanced analytics, AI-driven insights and scalable engineering.
• We are growing our team in Tokyo and Bangalore offices and looking for those wanting to work in a B2B tech start-up environment.
• Company size: 20-50
• Company type: Startup from London, UK with offices in Tokyo and Bangalore
• Industry: Audience measurement, DMP, Analytics, Ad Tech, Media, Data

Equal Opportunity

• Committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.
• Proud to be an equal opportunity workplace.