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About the Role

The State Government Account Executive position focuses on the customer life cycle, supporting the growth of State and Local State Government. The primary responsibilities are to sell to State and Local accounts, renew contracts, increase customer satisfaction, and improve revenue while driving customer retention activity. This is a new business development role, prospecting and hunting for new business.

Responsibilities

• Utilize contact list to call leads to generate sales opportunities.
• Exceed monthly sales, renewal, and churn target goals.
• Welcome customers to T-Mobile and review service agreement, answer questions regarding service, and probe for additional business.
• Sustain monthly call goals as expectations dictate.
• Establish and cultivate customer relationships to drive sales and increase customer base.
• Complete Customer account maintenance resulting from account reviews.
• Provide account analysis to determine up-sell and renewal offers.
• Monitor and resolve customer issues.
• Track individual account activity and results.
• Extensive data entry, system navigation, and utilization required, including independent analysis and decision making related to information.
• Accuracy and efficiency in data entry required.
• Successfully completes continuous training to maintain knowledge of products, services, and sales approaches.
• Uses automated knowledge system, as well as any training tools provided to deliver exceptional service to meet T-Mobile’s productivity and quality standards.
• Attains productivity and sales goals based on targeted metrics.
• Meets/exceeds all departmental goals and business objectives.
• Demonstrates positive and cooperative behavior with customers and coworkers.
• Demonstrates personal leadership in consistently maintaining high standards for ethical and professional conduct.
• Disburses adjustments and credits as appropriate within established limits and criteria.

Requirements

• At least 21 years of age
• Legally authorized to work in the United States
• A valid license, a clean driving record, and proof of insurance at your own cost is required

Skills

• New business development
• Prospecting
• Sales
• Account management
• Data entry
• System navigation
• Independent analysis
• Decision making

Experience Level

• 4 + years Selling to State Government accounts strongly preferred
• at minimum must have previous Government Sales experience
• 4 + years Business Sales Experience is required
• 4+ years wireless, telecom or technical sales experience preferred, not required

Education Level

• Bachelor’s Degree preferred
• High School Diploma or GED

Salary/Compensations

• Total Target Cash Pay Range: $130,100 - $234,600, inclusive of target incentives
• Base Pay Range: $78,060 - $140,760

Benefits

• Competitive base salary and compensation package
• Multiple wealth-building opportunities
• Annual stock grant
• Employee stock purchase plan
• 401(k)
• Access to free, year-round money coaches
• Medical, dental and vision insurance
• Flexible spending account
• Paid time off
• Up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs

About the Company

• At T-Mobile, we invest in YOU!
• Our Total Rewards Package ensures that employees get the same big love we give our customers.
• T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry!
• We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond.
• Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us.
• Together, we won’t stop!
• As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities!
• We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
• By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it.
• You’re unstoppable!

Equal Opportunity

• T-Mobile USA, Inc. is an Equal Opportunity Employer.
• All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.
• Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
• Talent comes in all forms at the Un-carrier.
• If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.
• Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.