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About the Role

The Supervisor plays a key role in achieving store standards by leading by example, embracing an entrepreneurial spirit, and inspiring their teams through passion and belief in our brands. Our stores are the main touch points with our consumer base and must set the tone for our brands, providing a first-class experience.

Responsibilities

• Ensure the efficient running of the shop floor to achieve the highest levels of customer service, sales, and profit.
• Support the management team in managing personnel, product, merchandising, business processes, and store results.
• Participate in weekly management and staff meetings.
• Clearly communicate marketing and sales promotions to staff.
• Drive shop floor sales and exceed store targets by motivating the team and offering customers an exemplary store journey.
• Consistently foster a positive store experience by treating all customers and colleagues fairly and consistently.
• Support the team in delivering the business strategy and ensuring consistent training on product knowledge and store maintenance.
• Achieve company standards/goals for personal sales results, including sales vs. budgets, sales per hour, and units per transaction.
• Perform manager-on-duty functions, manage store opening/closing, and oversee the sales floor.
• Focus staff on the importance of quality relationships with internal and external customers.
• Ensure staff accountability for building a repeat customer base by providing unparalleled spirited service.
• Ensure "door to floor" best practices with visual merchandising directives for sales floor and back room are executed and continually reviewed for consistency.
• Work with the management team to build a talent pool for key positions, including potential successors.

Requirements

• Previous track record of supervisory or specialist roles within a premium or luxury brand.
• Previous people management experience with the ability to resolve conflict and unproductive disagreements.
• Effective communicator with the ability to build relationships with ease.
• Team player who recognizes and celebrates the contributions and achievements of others.
• Confident in giving feedback that promotes positive behavioral change.
• Ability to work well with change, adapt quickly, and work with pace.
• Energetic and authentic with a clear presence on the shop floor.
• Approach all issues with a ‘can do’ attitude and act with initiative to find in-store solutions.

Experience Level

• Supervisory or specialist roles within a premium or luxury brand

Benefits

• Competitive and comprehensive benefits program offering protection, peace of mind, and flexibility.

About the Company

• TOMMY HILFIGER is one of the world’s most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985.
• Originally established in New York City and infused with the vibrant spirit of Americana, to create the modern uniform of accessible luxury.
• The TOMMY HILFIGER brands consist of TOMMY HILFIGER and TOMMY JEANS, complemented by a range of licensed product categories.
• Tommy Hilfiger’s global marketing approach and communications strategy taps into culture through the world of F.A.M.E.S.: Fashion, Art, Music, Entertainment and Sport.
• Major global campaigns, sponsorship platforms, and disruptive activations with world-class athletes, musicians and entertainers bring a constant source of energy and inspiration to the brand.
• Tommy Hilfiger is one of the world’s leading designer lifestyle brands, internationally recognized for celebrating the essence of “classic American cool” style.
• Founded in 1985, Tommy Hilfiger delivers premium styling, quality and value to consumers worldwide with a breadth of collections including Hilfiger Collection, Tommy Hilfiger Tailored, men’s, women’s and kids’ sportswear, Tommy Hilfiger Denim, accessories, and footwear.
• The brand is licensed for a range of products, including fragrances, eyewear, watches and home furnishings.
• Tommy Hilfiger, which was acquired by PVH Corp. in 2010, has more than 17,000 associates worldwide and an extensive distribution network in over 115 countries and 1,600 retail stores.
• Global retail sales of the Tommy Hilfiger brand were US $6.5 billion in 2015.
• We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector.
• Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan.
• One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard.
• Learn more about Inclusion & Diversity at PVH here.

Equal Opportunity

• PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging.
• We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world.
• In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.
• PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law.
• In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.